This is a great example of an auto repair shop going above and beyond to “wow” their customer…and the tremendous impact that a little gesture can have on creating advocate customers and ultimately, the bottom line.
The Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. This time we answer three questions: Do my SureCritic reviews show up on other sites and directories online? How do I share my reviews to my Google+ page or Facebook? Does SocialCRM offer postcards?
If you ever find yourself with a case of writer’s block when it comes to your Facebook page, join the club! Coming up with engaging, original posts on a consistent basis can push anyone to the limits of creativity. Thankfully, we’re not alone. There is plenty of advice “out there” — a quick Internet search can deliver loads of ideas to help us when we hit one of these slumps.
This third and final blog post will build on the first two parts by thanking customers yet another time (Yes, again!) for their willingness to actively promote their positive experience with friends and family on their social networks such as Facebook.
Amplify the Power of Consumer Reviews with Syndication As consumers, we’re constantly looking for information to validate our purchase decisions. Business reviews have become a critical part of the purchasing process and have the power to turn hesitant consumers into confident buyers. For maximum impact, it’s important for auto repair shops to make it easy […]
Marketing: What A Difference 30 Years Makes The 80’s might seem like the Stone Age to some of us, but even then, automotive shops were a bit more advanced than scribbling pictographs on rock walls in order to bring customers in – or so we thought. Back in the day, businesses would market themselves via static […]
In Part 2 of the blog series on gratitude, 
we ask “What if you knew that the consumer standing at the front counter gave you a spectacular review during their last visit and then shared it with all their family and friends on Facebook?”
How Motorcar Makeovers Uses Customer Reviews to Build the Business (Part 2 of a 2-part series) In Part One of this series we met Scott Jacobs, owner of Motorcar Makeovers in Blue Bell, Pennsylvania, and got some insights into how he and his team have achieved an impressive average star rating of 4.93 (out of […]
Happy Birthday to Mitchell 1 SocialCRM! After 10 years of success with helping auto repair businesses improve their marketing efforts while using our SocialCRM service, we would like to say a big Thank You to our customers and to everyone involved at Mitchell 1. Ten Years Ago … We Asked and You Told Us It […]
How Motorcar Makeovers Keeps Its Customers Happy and Coming Back Hint: It starts with great communication with customers (Part 1 of a 2-part series) In a world where reviews can make or break a business, business owners find they are spending more time than ever before on customer service, making sure that their customers are […]