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MANAGER SE

Auto Shop
Management
That Does It All

Shop Management Software for Cars and Light Duty Trucks

Get a Free Demo

MANAGER SE FEATURES

The Smarter Way to Run Your
Repair Shop

Manager SE gives shop owners complete visibility into their business. From estimates to invoices, this industry-leading auto shop management solution helps monitor performance, manage vehicles and customers, purchase parts, process payments, and make smarter business decisions. 

 

Estimator

Powered by the Snap-on® Digital Engine, this estimating product enhancement allows teams to build precise, profitable estimates in a fraction of the time to keep jobs moving.

QUICK ESTIMATE LABOR TIMES PARTS PRICING

 
 

Inspections

Available digital vehicle inspection tool that delivers a mobile-friendly experience to helps shops clearly document findings, build customer trust and expedite approvals.

DIGITAL DVI SHOP FINDINGS APPROVALS

 
 

Workflow

Workflow enhancement for service writers, designed to create clear, professional estimates & invoices, easily manage revisions and deferred work, and track profit margins.

SERVICE FLOW JOB TRACKING PROFIT TOOLS

 
 

Payment Processing

Advanced integrated payment solutions available to streamline transactions and deliver smoother checkout experiences with features like Text-to-Pay.

TEXT-TO-PAY PAYMENTS CHECKOUT

 
 

Service Writing

Powerful tools that simplify customer and vehicle management, estimates and invoices from initial write-up through final payment, while keeping customers informed throughout.

REPAIR ORDERS CUSTOMER INFO JOB STATUS

 
 

ManagerSE Truck

Shop management solution for truck repair shops servicing Class 4-8 vehicles, with labor estimating, VIN decoding, heavy-duty parts eCatalogs, and complete workflow visibility.

TRUCK REPAIR VIN LOOKUP PARTS LOOKUP

 
 

Reporting

More than 180 integrated reports that provide visibility into sales, repair orders, profitability, car count, discounts, and service advisor and technician productivity.

SALES DATA SHOP INSIGHTS PROFIT DATA

 

Auto Parts Management

Quickly find and order the right parts in real time from the industry’s largest selection of aftermarket, specialty and tire eCatalogs – on one screen. 

PARTS SEARCH LIVE PRICING ORDER PARTS

Repair Connection

Jump directly to the tools technicians use most, including fluids, DTCs, reset procedures, tire fitment, wiring diagrams, and more.

QUICK ACCESS REPAIR TOOLS SERVICE INFO

0B+

Repair Records

0K+

OEM Repair Procedures

0K+

Shops Supported

0+

Years of Expertise

5 stars

"The Shop Management Workshop was great! The whole Mitchell 1 team is amazing. The workshop and amenities were outstanding. Thank you."

Marc Mullin

Instructor/Shop Manager

5 stars

"The best thing about the Manager SE System is how easy it is to use it definitely helps me run my business more efficiently."

David Barrera

Owner

5 stars

"I loved that the teachers were actually programmers involved in developing the software so they knew the program intimately, yet they still had the business experience to know how to make it all relevant to us."

Daina Kringlen

Owner/Office Manager

5 stars

"A lot of very useful information that will increase efficiency and profits."

Rob Burris

Shop Manager

5 stars

""A must for any shop owner, manager, or office personnel! Even the most experienced and well-versed user will learn something. Excellent instructors who really care about the program.""

Matthew Lachowitzer

Owner

5 stars

"here are many features of the Mitchell 1 Manager software that stand out. The creation of canned jobs and building parts kits make completing an estimate or repair order a breeze. This feature takes the guesswork out of creating the order and is a great time saver. We have also found that the reports are extremely useful in giving a clear picture of the business — where the profits are highest and where adjustments need to be made. Mitchell 1 software has enabled us to stay ahead of the quickly changing auto repair business."

Samuel W. Concelman

Owner

A Closer Look at Manager SE

Job View: Bring Clarity
to Every Job

Repair orders can be difficult to manage when job details are
scattered across screens. Job View brings order and clarity by
grouping labor and related parts in job containers, enabling
shops to produce clear, professional estimates and invoices.
Additional tools help shops track profitability, apply discounts,
manage deferred work, and more.

  • Group Labor and Parts by Job
  • Check Profit Per Job
  • Organize Deferred Work
  • Apply Job-Specific Discounts

See JobView in Action

For your whole team

Manager SE Works for Everyone in the Shop

Technicians
Service Writers
Shop Owners

For Technicians

Stay Focused on the Repair.

When job details are difficult to track, technicians spend valuable time searching instead of repairing. Manager SE keeps assignments, inspection findings and repair order details organized and easy to follow, helping technicians stay focused and know exactly what comes next. .

  • Clear Work Assignments
  • Organized Repair Details
  • Connected Inspection Findings
  • Smoother Shop Hand-Offs

For Service Writers

Keep Every Repair Order Moving

Service writers need a fast, organized way to turn customer concerns into estimates, approvals, and scheduled work. Manager SE brings together vehicle and customer data, recommendations, and parts of information in one place, so advisors can communicate clearly and keep jobs moving.

  • Faster Estimate Building
  • Clear Customer Documents
  • Organized Recommendations
  • Expedited Approvals

For Shop Owners

See the Business More Clearly

Owners and managers need instant insight into shop performance to keep the business running at its best. Manager SE automates manual tasks and brings sales, productivity, parts, schedules and profitability into clear view, providing the insights needed to make smarter decisions and improve performance.

  • Automated Daily Tasks
  • Clear Performance Insights
  • Profitability Tracking
  • Smarter Business Decisions

MANAGER SE INSIGHTS

Product Updates, Insights, and Expert Tips

July 14, 2026

Go Mobile with the OneFlow Vehicle Inspection App!

Speed up your vehicle check-in and inspection processes with OneFlow Inspections, a cost-effective digital vehicle inspection app that seamlessly integrates…

Read More
July 14, 2026

Digital Vehicle Inspections Build Trust and Healthier Bottom Lines

The most productive vehicle inspection software goes where technicians need it most—at the vehicle. Check in a customer, conduct an…

Read More
2026 PTEN award October 7, 2026

Mitchell 1 Wins PTEN Innovation Award for Digital Vehicle Inspections

Mitchell 1 has received a 2026 PTEN Innovation Award for its Digital Vehicle Inspections – now known as OneFlow Inspections…

Read More
Build Faster Estimates July 6, 2026

Build Faster, Smarter Estimates with OneFlow Estimator

Estimating delays can slow shop productivity and profitability. Learn how OneFlow Estimator, powered by the Snap-on Digital Engine, helps shops…

Read More
OneFlow Estimator Build Faster Estimates May 7, 2026

Learn How to Build Lightning-Fast Estimates with OneFlow Estimator

Learn how to build faster estimates with OneFlow Estimator in this step-by-step tutorial. Quickly quote jobs using intuitive search and…

Read More
August 3, 2026

Mitchell 1 Adds New File Attachment Feature to Manager SE

Mitchell 1's new Manager SE file attachment feature lets shops attach photos and documents directly to repair orders, improving organization,…

Read More
VOYO Health Alerts shown on map January 13, 2026

How VOYOLink Telematics + Manager SE Supercharged South Florida Mobile Fleet Repair Operations

Managing 400+ fleet vehicles demands precision and efficiency. See how South Florida Mobile Auto Repair increased revenue 30% using VOYOLink…

Read More
FinditParts heavy-duty parts catalog available on Manager SE graphic March 1, 2025

Parts Sourcing for Heavy-Duty Trucks Just Got Easier with FinditParts

Finding the right parts for heavy-duty trucks just got easier. Mitchell 1 and FinditParts, Inc. have teamed up to integrate…

Read More
2026 Workshop May 18, 2026

Mitchell 1 Highlights OneFlow Estimator + Inspections at Spring Shop Management Workshop

Mitchell 1’s sold-out Spring Shop Management Workshop brought shop owners and service advisors together for hands-on training in Scottsdale. Attendees…

Read More
Automotive service software screen preview November 28, 2024

Boost Efficiency with Manager SE 9.1: Explore the Game-Changing ‘Job View’ Set of Features

Discover Job View, the latest feature in our Manager SE 9.1 shop management software suite! Streamline workflows with job-centric organization…

Read More
text messaging, message center August 7, 2024

Get Instant Customer Approvals with MessageCenter Texting in Manager SE

Don't hold up your bays waiting for customer replies on repair approvals! Mitchell 1 developed a text messaging feature for…

Read More
Tech performs digital inspections with service writer April 13, 2026

Mitchell 1 Launches OneFlow Estimator + Inspections in Manager SE to Help Shops Eliminate Estimating Bottlenecks

Mitchell 1 launches OneFlow Estimator + Inspections, delivering data-powered estimates and digital inspections to eliminate bottlenecks and speed approvals.

Read More

How Manager SE Works

Manage Every Step,
from Appointment to Payment

01

Schedule the Visit

Create an appointment, select the customer and vehicle, and assign the available time and resources. Flexible schedule views help the front office balance new requests with work already in progress.

02

Inspect the Vehicle

Document vehicle condition and recommended service with optional digital inspection tools. Organized findings give the service team a practical foundation for building and explaining the estimate.

03

Build the Estimate

Combine labor, parts, and service details into a clear estimate. Data-driven tools help the advisor work efficiently while keeping every proposed repair organized for customer review.

04

Secure Approval

Present professional estimates and keep revisions or deferred repairs organized by job. Clear documentation helps customers understand the work and gives the shop a straightforward path from recommendation to authorization.

05

Manage the Repair

Track the repair order as work moves through the shop, organize labor and parts within job containers, and maintain visibility into assignments, progress, and profitability.

06

Invoice and Collect Payment

Finalize the invoice, review the completed work with the customer, and use optional integrated payment processing to support a convenient checkout experience connected to the repair order.

Frequently Asked Questions

What is Manager SE by Mitchell 1?

Manager SE is a comprehensive shop management system designed to help automotive repair shops manage their daily operations more efficiently. It combines estimating, repair order management, parts sourcing, inventory management, customer communication, invoicing, reporting, and business performance tracking within a single platform.

How Is Manager SE Different From Generic Business Management Software?

Manager SE is purpose-built for the automotive repair industry, with workflows, reporting and tools designed specifically for the way repair shops operate. Unlike generic business management software, Manager SE helps shops manage the entire repair process, including customer and vehicle history, estimating, invoicing, workflow management, and business performance tracking, with a single solution. Shops can also extend their capabilites with integrated add-ons for repair information, dignostic resources and parts ordering, helping create a more connected and efficient workflow.

What Kind of Support Does Manager SE Offer?

Manager SE is backed by Mitchell 1's training, support, and educational resources. Users have access to onboarding assistance, product training, documentation, knowledgebase resources, and customer support. In addition, Mitchell 1's broader ecosystem includes technician communities and expert resources that help shops troubleshoot challenging repairs and stay productive.

What Problems Does Manager SE Solve for Auto Repair Shops?

Manager SE helps repair shops streamline operations, reduce administrative work, and improve profitability. It centralizes key business processes including estimating, scheduling, parts ordering, technician productivity tracking, customer communication, and invoicing. By connecting these workflows, shops can complete repairs more efficiently, improve customer service, and gain better visibility into business performance.

What Types of Shops Use Manager SE?

Manager SE is used by a wide range of automotive service businesses, including independent repair shops, general mechanical repair facilities, multi-location operations, specialty repair shops, and commercial truck repair facilities. The software is designed to support shops of various sizes looking to improve efficiency, organization, and profitability.

How Does Manager SE Help Shops Increase Profitability?

Manager SE helps auto repair shops increase profitability by streamlining daily operations, improving workflow efficiency, and providing visibility into the key metrics that drive business performance. By helping service advisors, technicians, and shop owners manage estimates, repairs, customer information, invoicing, and reporting within a single system, Manager SE reduces administrative workload, supports productive shop operations, and enables better business decisions. The result is a more efficient shop that can improve productivity, strengthen customer retention, and identify opportunities for sustainable revenue growth.

TOTAL SHOP SOLUTIONS

Complete Solutions for Every Corner of the Shop

Repair

ProDemand

Repair with Greater Confidence

ProDemand delivers OEM repair information, diagnostics, labor
estimating, and real-world insights in one place to help technicians
work efficiently and repair with confidence.

Explore ProDemand

MARKET MARKET

Social CRM

Keep Bays Full

Social CRM helps repair shops grow with an integrated digital
marketing program supported by a dedicated marketing specialist. 

Explore SocialCRM

Get started

Try Manager SE
Today

See why 400,000+ technicians choose Mitchell1 as their auto
shop software.

Get a Free Demo Find My Rep

Personalized Live Demonstration
See Manager SE in action with a personalized demo.

Explore Features Relevant to Your Shop
Discover the right features for your shop’s needs.

Support from a Manager SE Product Specialist
Get personalized guidance from a product specialist.

The trusted partner for professional
repair shops since 1918. Powered by
Snap-on.
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Products

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A product specialist will contact you within 1 business day to show you the features and benefits of our shop marketing solution.

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If you have an issue that cannot be addressed by email or requires immediate assistance, please call our Product Support department at .888.724.6742 and select option 4.

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Thank you for notifying us of suspected unauthorized use and/or access to Mitchell 1 products. Your information will remain confidential. A representative from Mitchell 1 may contact you to gather additional details about the reported piracy activity. Should you have any questions, or wish to add additional information, please email [email protected].

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We have received the information for your business website from SocialCRM LocalSearch.

Your SocialCRM support agent will contact you within 5 business days to take the next step in creating your new website.

If you have any questions, please call 888-724-6742 – Option 5.

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You will receive a copy of the information you submitted at the email address provided.

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Medium and Heavy-Duty Truck – Class 4-8 Website Launcher – ProDemand Truck Series

Direct Access—Pass-Through (transfer ticket) streamlines access straight into ProDemand Truck. Depending on the configuration, this workflow uses the user/password credentials or an account number. Your users can launch into ProDemand Truck, assuming they already have an active subscription.

  • This allows an invoking application to pass the searchTerm value, VIN, and YMM vehicle identity and launch the full ProDemand Truck application
  • Trouble Code Search Option
  • Allows the end-user to interact with it directly
  • It does not allow any information to be transferred from ProDemand back to the invoking application

api Website Launcher

Medium & Heavy-Duty Truck – Website UI Integration – ProDemand Truck Labor

ProDemand Medium and Heavy-Duty Truck Class 4-8 has the following mechanisms for application-level integration with our repair content: (Labor)

Your users can launch the ProDemand Medium & Heavy-Duty Truck UI sub-sections, assuming they already have an active subscription.

  • The ‘Website UI Integration’ is a self-contained subsection of the ProDemand Truck interface designed to provide access to specific subsets content, such as the ‘Labor’ guide, which contains information on labor hours
  • With this feature, users can select a collection of labor items from the ProDemand Truck interface, which are then returned to the calling program.
  • This mechanism allows users to pass specific vehicle identifiers, such as the VIN and YMM qualifiers, to the ProDemand Truck interface.
  • Using this mechanism, an invoking application can display the UI intent, enable the user to view and select content, and transfer content back to the invoking application
  • TAPE (transfer application public extension) is a workflow that gets you a token, which you then present to the Secure Intents website to consume the intents.
  • Intents, such as the ‘Labor’ intent, are designed for simplicity. They do not display the full ProDemand Truck interface, as shown in the screenshot below:

api Website Integration

api Website Integration

Light Duty – Automotive Website Launcher – ProDemand Complete

Direct Access—Pass-Through (transfer ticket) streamlines access straight into ProDemand. Depending on the configuration, this workflow uses the user/password credentials or an account number. Your users can launch into ProDemand, assuming they already have an active subscription.

  • This allows an invoking application to pass the searchTerm value, VIN, ACES ID, or YMMES vehicle identity and launch the full ProDemand application
  • Allows the end-user to interact with it directly
  • It does not allow any information to be transferred from ProDemand back to the invoking application

api Website Launcher

Light Duty Automotive – Website UI Integration – ProDemand Estimator

ProDemand Light Duty Automotive has the following mechanisms for application-level integration with our repair content: (Labor, Parts, Fluids, and Maintenance) Your users can launch the ProDemand Light Duty UI sub-sections, assuming they already have an active subscription.

  • The ‘Website UI Integration’ is a self-contained sub-section of the ProDemand interface designed to provide access to specific subsets of repair content, such as the ‘Parts/Labor’ guide. This includes tabs for Labor, Parts, Maintenance, and Fluids, each containing information like cost, labor hours, and part numbers.
  • With this feature, users can select a collection of parts and labor items from the ProDemand interface, which are then returned to the calling program.
  • This mechanism allows users to pass specific vehicle identifiers, such as the VIN, ACES ID, or YMMSE qualifiers, to the ProDemand interface.
  • Using this mechanism, an invoking application can display the UI intent, enable the user to view and select content, and transfer content back to the invoking application
  • TAPE (transfer application public extension) is a workflow that gets you a token, which you then present to the Secure Intents website to consume the intents.
  • Intents do not display the full ProDemand interface; a screenshot of the “Parts & Labor” intent is shown below:

Integration lightduty
Integration lightduty

How to find your account number

Ready to See ProDemand+ in Action?Book a quick, no-obligation demo and see how it fits your shop.

Ready to drive more customers to your shop?Book a quick, no obligation demo to get started

Ready to transform your operations?Book a quick, no obligation demo to get started

Ready to speed Class 4-8 truck repairs?Book a quick, no obligation demo to get started

Ready to grow your auto repair business?Book a quick, no obligation demo to get started

Ready to accelerate auto repairs?Book a quick, no obligation demo to get started