Shop Management Software to Drive Your Business

Managing all the moving parts at your auto repair shop can be time-consuming and difficult without the right tools. Manager™ SE shop management software from Mitchell 1 is a comprehensive solution to simplify and organize your shop management tasks. This includes everything from writing accurate estimates and ordering parts to tracking business results with integrated reports. Streamline your back office management tasks with Accounting Link, and process credit card payments directly through your management software system with XCharge or 1st Mile.

Benefits of Manager SE

NEW: Time Management: The time management and tracking features in the Manager SE shop management system give you full visibility to technician labor times and employee shifts (optional), all presented in a secure, intuitive dashboard. Read the blog post: Time Manager Brings Tools for Managers & Technicians

Service Writer Tools: Get the most out of customer interactions with unique service writer tools. Manager SE auto management software gives you a Customer Snapshot that includes the customers’ invoices, credit status, lifetime spend, and vehicle history of repairs at your shop. Manager SE also alerts you about repair recommendations at the counter; and with the optional SocialCRM shop marketing service, you can automatically send these recommendations to your customers as email or postcard messages.

Fast and Accurate Estimating: User-friendly parts and labor estimating tools are integrated with the ProDemand® repair information system, accelerating your estimating process.

Plate to VIN Decoding: Get vital vehicle information quicker by entering a client’s license plate number into Manager SE, which then decodes the VIN for you and gives you important information about the vehicle, including engine type, service history, and customer account details.

Electronic Parts Catalogs – The industry’s largest collection of aftermarket parts vendors, including specialty parts and tires — just a click away in Manager SE. Check warehouse inventory and order parts with up-to-the-minute pricing.

Automatic Purchase Orders for Parts Ordered: Manager SE provides you with a trackable record for all parts orders by automatically generating a purchase order for every part that you purchase through the system.

Marketing Data: Manager SE lets you know where your customers come from by tracking the initial source of a customer visit, sales connected to current advertising campaigns, and referrals from customers.

Symptom Diagnostic Wizard: Utilizing Mitchell 1’s extensive symptom and diagnostic task database, you can create work orders for customers in one click, based on their descriptions of symptoms.

ProDemand Integration: Seamlessly connect your repair bays to your office with Manager SE and ProDemand, working hand in hand to streamline your estimating and repair process.

Data protection: Don’t worry about losing important information if a computer fails. Manager SE automatically backs up all of your data to a secure remote location. In the event of a disaster, we can have you back in business the same day.

Optional Add-ons

You can get even more out of your Manager SE auto shop management software with add-on features and services that deliver even more outstanding benefits.

TeamWorks: This package seamlessly integrates Mitchell 1’s auto shop management, repair information and estimating software systems so that you can optimize every aspect of your business.

ProSpect: Using your mobile phone or tablet device, start inspections, estimates and repair orders at the vehicle, and access all the features of Manager SE remotely.

MessageCenter: Get answers from your customers faster with two-way text messaging directly from your Manager SE dashboard.

Accounting Link: Connects your shop’s accounting information (from a wide variety of applications) with Manager SE, including automatically synchronizing your shop’s customer information and accounting transactions.

XCharge: Simplifies payment processing from credit and debit cards, right from the Manager Se system.

1st Mile: Automotive payment software integrated with Manager SE gives you access to millions of fleet card users and streamlines retail finance card utilization.

SocialCRM: Powerful marketing and engagement tools for customer acquisition and retention.

Mobile ManagerPro: Take your shop management software on the go with an interface optimized for tablets that enables you to manage back office operations, order parts, create financial reports, and more.

ProPack: A collection of tools for managing customer interactions so that you can increase customer communication, satisfaction, and word-of-mouth referrals. Get reports on customer behavior to help you improve your customer engagement.

Manager™ SE FAQs

What is Manager SE?

Manager™ SE is the industry-leading shop management system software that helps mechanical shops streamline workflow and track activity from estimate to invoice. The tools and reports in Manager SE give shops a 360-degree view of the entire operation, helping them manage repairs, customer service and the overall business more efficiently and profitably. Manager SE is integrated with ProDemand®, Mitchell 1’s comprehensive repair information system, to further increase shop productivity.

What does Manager SE do?

Manager SE combines many of the shop management activities into one interface, so shops can streamline their processes and increase efficiency. Some of the features available include: repair order management, appointment scheduling and calendar, parts ordering and purchase orders, technician assignments and worksheets, canned jobs service writer tools, customer and vehicle history, vehicle service recommendations, multi-point inspections, repair estimates, plate-to-VIN, symptom wizard, detailed business reporting, data protection, interactive management forum resource and integration with ProDemand repair information and SocialCRM marketing services.

Why Do I Need Automotive Shop Management?

Software that helps you manage your auto shop business operations is crucial for maximizing your effectiveness. Beyond the actual repairs, there are many moving parts involved in running an auto repair business: estimating, repair orders, parts orders, inspections, accounting, scheduling, customer interactions, and a whole lot of documentation… just to name a few.

Why Choose Manager SE?

Mitchell 1’s comprehensive shop management software solution, Manager™ SE, can help you manage all aspects of your auto repair business. Core features include fast and accurate estimates, electronic parts ordering, point-and-click appointment scheduling, customer engagement tools, and powerful integrated business reports. Mitchell 1 also offers powerful add-on options for integration accounting, payment processing, digital vehicle inspections, text messaging and more.