This last year, our SocialCRM auto shop marketing team has been busy blogging away about some of their marketing wisdom that can help your shop gain and retain more customers, better communicate with them through different mediums and ultimately boost sales.
Your customer has a car with a misfire problem and it should be fairly simple to diagnose and repair. But once you start correcting issues, you’re not getting closer to a fix. SureTrack community member Taddia78 had a Honda Odyssey in their shop that had a misfire soon after starting. They posed the question to the community, and with the help of fellow community member JimA, DAG1365 and others, they were able to resolve the issue quickly.
Fleets are embracing the addition of these cameras for many reasons. Cameras can improve safety by helping to identify drivers who are taking risks while driving — they can detect things like distracted driving, speeding and more. The recorded events may then be used as a training tool.
Here’s the scenario. Customer drives car in needing engine replacement. Install replacement engine and car no longer starts as it should. You’ve checked everything you can think of and now you need the help of the community. SureTrack community member discountautoservicetn had a Chevrolet Spark in their shop that had no spark and wouldn’t start after doing an engine replacement. They posed the question to the community, and with the help of fellow community member salvaje07, dmckemie12 and others, they were able to resolve the issue quickly.
If you’re a ProDemand user, you’ve more than likely noticed there have been some pretty exciting changes made to the program that are helping to speed up your search for auto repair information. Learning new features of a program can always be difficult. Even knowing the full functionality of a program can sometimes elude many long-time users. To help you get to know ProDemand better, we have offered some tips and shortcuts to get you to your fix faster. Use the links below to quickly get caught up on the latest and greatest tips n’ tricks from 2019.
We would like to inform you that on January 23, 2020, the 1Search Classic and the Component Search modules in the ProDemand repair information software will no longer be available.
With 2019 now officially behind us, we look forward to what 2020 will bring. As usual, Mitchell 1 is already hard at work creating value for our customers and finding new and innovative ways to help technicians and shop owners speed up efficiency and value for the coming year.
In 2019, we took this passion and molded it into some pretty cool features and functions, with updates both minor and major. Get caught up on all the new features in ProDemand and learn more about them in this blog.
You’re ready for that New Year’s Eve party so you hop in your trusty Honda Accord and drive off but the car stalls. Fortunately it starts up again and you’re on your way. But it happens again intermittently so you end up taking it to your favorite repair shop to get it fixed. Follow this Real Fix to see how an intermittent stalling condition was diagnosed and resolved on this Honda.
Nothing can be me more frustrating than getting in your car in the morning to go to work only to find it won’t start because the battery is dead. Did you leave the lights on? Or is something else draining the battery overnight. Follow this real fix to see how a parasitic draw on the battery was diagnosed and resolved.
Sometimes there are many ways to diagnose a vehicle to determine what needs repairing. Diagnostic Trouble Codes (DTC) can actually have more than one root cause, and they can vary between very similar makes and models. Having the ability to look at real world repairs and solutions can help you come up with the proper strategy to conquer any challenging repair, and create added value and cost savings for your shop — along with happier customers.
