For many shops, the process of scheduling appointments can be a pain point for employees. Maybe the process is too complicated? Maybe there’s too much time commitment needed to run effectively? Well there is the good news from Mitchell 1!
Active Fuel Management (AFM) is a cylinder deactivation system on some General Motors vehicles. They can be problematic so when one acts up, you look to the common causes. When that doesn’t fix it, you ask your fellow techs. SureTrack community member Ourfamilygarage had a Chevrolet Silverado in their shop that would had a ticking noise in the engine and they thought it might be related to the AFM system. They posed the question to the community, and with the help of fellow community member JimA and others, they were able to resolve the issue quickly.
Tires are clearly the unsung heroes of the road, doing exactly what they were designed to do mile after mile without a lot of fanfare. Nevertheless, as tires are the buffer between the truck and the road, they take a lot of abuse running on what are often some fairly rough roads. Thus, tires are a vital maintenance point to keep the truck moving down the road safely and efficiently.
Sometimes you have to observe how a customer uses their vehicle to track down a problem. But sometimes you need a bit more help. SureTrack community member rockyridge2 had a Toyota Highlander in their shop that would stall after filling up, but not every time. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.
Sometimes you have to observe how a customer uses their vehicle to track down a problem. But sometimes you need a bit more help. SureTrack community member rockyridge2 had a Toyota Highlander in their shop that would stall after filling up, but not every time. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.
Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in the reset procedures tab in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.
Would it creep you out if you’re driving along and your automatic transmission shifter decides to move to neutral on its own? SureTrack community member kamesautomotive had a Chevy Express van in their shop that did this but they knew it wasn’t haunted but wasn’t sure what the cause was. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.
Sometime we forget that the first place to start your diagnostics is the TSB library. SureTrack community member CESARS AUTO REPAIR had a Honda Accord in their shop that had a cold start rattle, they were headed down the path of changing timing chain components. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to resolve the issue quickly.
Text messaging has become one of the most prevalent forms of communication today. Successful businesses and shops are actively using social media to communicate with their customers every day. Mitchell 1’s SocialCRM auto repair marketing service offers text messaging to help you enhance your marketing efforts and engage with your customers, while Manager SE shop management system also offers MessageCenter, enabling you to reach your customers right away with text messages sent directly from inside your Manager SE shop system. Learn about the “Real Magic” that happens when these two systems are integrated in this blog.
We’re excited to announce that the first Shop Management Workshop for 2020 will be held in beautiful Orlando, Florida on April 30-May 02 at the lovely Rosen Centre Hotel. We’ve hosted events here before in recent years, and it is always a popular location with our attendees.
