Wouldn’t it be great if your customers told you exactly what they like and don’t like about your shop?
Unfortunately, even your best customers typically stay silent, even when they have constructive criticism that could help your shop improve. No one likes uncomfortable conversations.Join us for a free webinar series and learn firsthand what actual customers think about the auto repair experience.
Like so many other big events in 2020, AAPEX (Automotive Aftermarket Products Expo) is going virtual this year. While we’re going to miss being in person in Las Vegas to greet show attendees, we’re excited to participate in the Virtual AAPEX Experience online Nov. 3-5. Check out the cool stuff we’ll be sharing during the show!
When the battery warning light comes on but the vehicle is charging as it should, you need to figure out what could cause that issue. SureTrack community member Richard_C had a Honda Pilot in their shop where the battery warning light is always on but no issues are found immediately. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue.
Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in the reset procedures tab in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.
Anti-lock brake system codes are usually reliable at pointing to the component at fault, but not always. You should always follow the complete diagnostics to fix it right the first time. Follow this Real Fix to see how a code P0040 on this 2007 Buick Terraza was diagnosed and the component that caused the problem.
With so many ways to communicate with your customers—phone calls, paid ads, text messages, email and much more—it might surprise you to know there is another method of communication that can be very effective in helping you engage with your customers.
Doing routine maintenance on your customer’s car and then having a new problem on the test drive can sure ruin your day. SureTrack community member Taddia78 had a BMW X5 in their shop that had multiple misfires after doing maintenance. They posed the question to the community, and with the help of fellow community member 1Quick6 and others, they were able to resolve the issue.
Mitchell 1 does it again by winning the 2020 Peoples Choice Award for its SocialCRM Online Appointment Request feature won in the shop software category. It also received a 2020 PTEN Innovation Award for its Interactive Wiring Diagram.
Technicians always want to complete the repairs of a customer vehicle but sometimes that doesn’t happen for various reasons. SureTrack community member rsm110 had a Ford F250 Super Duty in their shop where the sunroof wouldn’t open. They posed the question to the community, and with the help of fellow community member DAG1365, and others, they were able to find the cause but the customer declined the repair.
Over the past few years, our Manager SE has quietly evolved into a hybrid desktop/cloud shop management solution. This is the first of several blog posts to help explain to you how this was possible and the specific benefits that are provided by this configuration.
Thank You Thursdays is Back! Over the next several weeks, every Thursday, one lucky winner will be randomly selected to receive a $100 Amazon gift e-card and it will be announced on our Mitchell 1 Facebook page. The contest runs now through December 15, 2020 – and two winners will be announced the final week.
