• What Your Customers Want to Tell You… But Don’t

    Wouldn’t it be great if your customers told you exactly what they like and don’t like about your shop?

    Unfortunately, even your best customers typically stay silent, even when they have constructive criticism that could help your shop improve. No one likes uncomfortable conversations.Join us for a free webinar series and learn firsthand what actual customers think about the auto repair experience.

  • SureTrack Community Fix: Pilot Light On

    When the battery warning light comes on but the vehicle is charging as it should, you need to figure out what could cause that issue. SureTrack community member Richard_C had a Honda Pilot in their shop where the battery warning light is always on but no issues are found immediately. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue.

  • Featured TPMS Tip: 2011-2019 Honda Odyssey

    Tire Pressure in Cold weather specificationsMitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in the reset procedures tab in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.

  • SureTrack Real Fix: ABS Code P0040

    Mitchell 1 SureTrack Real Fix LogoAnti-lock brake system codes are usually reliable at pointing to the component at fault, but not always. You should always follow the complete diagnostics to fix it right the first time. Follow this Real Fix to see how a code P0040 on this 2007 Buick Terraza was diagnosed and the component that caused the problem.

  • SureTrack Community Fix: Routine Service Causes Issues

    Mitchell 1 SureTrack Real Fix LogoDoing routine maintenance on your customer’s car and then having a new problem on the test drive can sure ruin your day. SureTrack community member Taddia78 had a BMW X5 in their shop that had multiple misfires after doing maintenance. They posed the question to the community, and with the help of fellow community member 1Quick6 and others, they were able to resolve the issue.

  • SureTrack Community Fix: Stuck Sunroof

    Mitchell 1 SureTrack Real Fix LogoTechnicians always want to complete the repairs of a customer vehicle but sometimes that doesn’t happen for various reasons. SureTrack community member rsm110 had a Ford F250 Super Duty in their shop where the sunroof wouldn’t open. They posed the question to the community, and with the help of fellow community member DAG1365, and others, they were able to find the cause but the customer declined the repair.