• SureTrack Community Fix: That’s a Stretch

    Mitchell 1 SureTrack Real Fix LogoSometimes you get a customer who does not want to spend the money to properly diagnose a problem. SureTrack community member EddRSmith had a 2007 Chevrolet Colorado in the shop that had a code P0017 and they came to SureTrack to look for what the most common cause would be. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

  • Forgot Your Password? No Problem!

    Do you have about a million passwords floating around in your head? If you’ve forgotten your password — or need to reset your password — to access ProDemand or TruckSeries repair information software, it’s quick and easy! Just follow these steps…

  • Don’t Overlook Those Grounds!

    Ground Point LocationIf you assume the ground connections are correct and in good condition in your truck, you may go down the wrong path. The end result could be unnecessary parts replacement and troubleshooting time, all because a simple ground cable was incorrectly routed and tightened.

  • SureTrack Community Fix: Chattering Pathfinder

    Mitchell 1 SureTrack Real Fix LogoTransmissions are precision machinery that do not like contamination in their fluid. Even a small amount of contamination will cause issues. SureTrack community member Nhaugen had a 2005 Nissan Pathfinder in the shop where the transmission would chatter at highway speeds. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.

  • Information Makes the Best Repair

    We just had to share this great story from Ratchet + Wrench Magazine about one of our most valued ProDemand customers: Chuck Hartogh, president and co-founder of C & M Auto Care Inc., in Glenview, Ill.  Hartogh describes the believability threshold all shop owners seek to achieve with their clients. Modern tools allow you to reach that threshold so much faster, he says, “and that builds trust, and in our business, trust is everything.”

  • SureTrack Community Fix: Quit Stalling

    Mitchell 1 SureTrack Real Fix LogoYou replace a transmission and it has issues, so you replace it again and it still has issues, what do you do next? You come to the SureTrack community and ask your fellow techs for help. SureTrack community member eagletireman1 had a 2014 Chrysler Town & Country in their shop that had a stalling problem after replacing the transmission twice. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.