Wouldn’t it be great if your customers told you exactly what they like and don’t like about your shop?
Unfortunately, even your best customers typically stay silent, even when they have constructive criticism that could help your shop improve. No one likes uncomfortable conversations.Join us for a free webinar series and learn firsthand what actual customers think about the auto repair experience.
Time is money when you are working flat rate but maybe some of these accidents could have been prevented by taking the little extra time it takes to research the jack and lifting information. Take advantage of all the information provided in Truck Series to lift that truck safely and prevent a possible accident.
Troubleshooting today’s complex systems, especially electrical systems, requires you to do your homework before you even approach the car. If you can get some help and additional tools, then troubleshooting becomes easier. Learn about tools at your disposal in this “Shop Talk Live” video conversation.
Continuing our theme of air conditioning issues, here’s a problem with the A/C cutting off. SureTrack community member meadows1 had a Cadillac Escalade in their shop where the A/C would cut off after driving a while. They posed the question to the community, and with the help of fellow community member Poppyshop and others, they were able to resolve the issue.
Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in either the TPMS or the reset procedures quick link in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.
Sometimes you don’t know if you’ve fixed a vehicle immediately afterward since it needs time to relearn. SureTrack community member MICHAEL2PINE17TRANSMISSIONS had a Chevrolet Silverado in their shop that had a problem accelerating. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue.
Need to translate ProDemand into another language besides English for you or your staff? You can use the built‐in translation feature of the Google Chrome Internet Browser to translate repair information in ProDemand into another language besides English.
We are excited to announce our Attitude of Gratitude sweepstakes winner for the month of August! Also, check out what other shops have wowed their customers in won the Attitude of Gratitude sweepstakes.
Here’s another mid-summer air conditioning issue. And this time the customer did not tell the shop that they had already replaced some parts. SureTrack community member juniur had a Ford Edge in their shop where the air conditioner blower wouldn’t keep blowing. They posed the question to the community, and with the help of fellow community member jhirz and others, they were able to resolve the issue.
Refrigerant leaks can be tricky to track down in modern cars since so many components are hard to get to or see clearly. SureTrack community member Lutters had a Prius in their shop that repeatedly lost its A/C refrigerant. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue.
