Welcome to the Mitchell 1 Support Center

This is where you can Get2Know more about your Mitchell 1 products, schedule live training, request assistance from our professional product support teams … and more. Each product line has its own library of resources – click below to get started.

  • Hours (all Pacific time; Monday – Friday, except as noted)
    Office: 6:30 a.m. to 4:00 p.m.
    Sales: 5:30 am. to 5:00 p.m. (6:00 a.m. to noon Saturdays)
    Customer Account Support: 6:30 a.m. to 4:30 p.m
    Technical Support: 5:30 a.m. to 4:30 p.m
    Product Content Support: 5:30 a.m. to 4:30 p.m

     

    2021 HOLIDAY HOURS:
    NOVEMBER:
    The main Mitchell 1 office will be closed Thursday & Friday, Nov. 25-26, 2021
    Technical Support will be closed Thursday, Nov 25, and available 7 a.m. to noon on Friday, Nov. 26

    DECEMBER:
    The main Mitchell 1 office will be closed:
    Friday, Dec. 24
    Monday, Dec. 27
    Friday, Dec. 31
    Technical Support will be closed Dec. 24, and available 5:30 a.m. to 4:30 p.m. (regular hours) on Monday, Dec 27 and Friday, Dec. 31

  • Mitchell 1 Support

    The Client Services teams are ready to serve and support our customers. To reach the correct team for assistance, select one of the options below:

    Product Content Support – For help locating repair or estimating information in ProDemand or TruckSeries.

    Technical Support – If your software is not working properly or you need installation or data update assistance.

    Customer Account Support – For assistance with your Mitchell 1 account.

    SocialCRM Support – Find contact information for the support agent assigned to your shop.