2018
- Mitchell 1 Adds New Vehicle Selection Feature to ProDemand and TruckSeries Repair Software – January
- Snider Fleet Solutions Adds Mitchell 1 Diagnostic and Repair Capabilities –February
- Mitchell 1 Received Top 10 Tools Award from Undercar Digest – March
- San Diego County Board of Supervisors Proclaims Mitchell 1 Day in Celebration of 100th Anniversary – March
- Mitchell 1 and OK Tire Announce Agreement to Offer Repair and Management Software to Franchises – May
- Mitchell 1 ProDemand 1Search Plus Feature Wins 2018 PTEN Innovation Award – August
- Mitchell 1 Improves Productivity Solutions with Built-In Text Messaging – September
- Mitchell 1 Wins People’s Choice Awards for ProDemand 1Search Plus and SocialCRM LocalSearch – October
- Mitchell 1 Commended by Frost & Sullivan for Enhancing Productivity of Auto Repair Business with its Customer-Centric Software – October
- Mitchell 1 Adds ADAS Feature to ProDemand – November
- Mitchell 1 Announces ProSpect Mobile Vehicle Inspection Solution – November
2017
- Manager™ SE Truck Edition shop management software for all-makes medium and heavy truck repair – February
- ProDemand® and Mobile ManagerPro™ win in ‘Top 10 Tools’ Awards from Undercar Digest – February
- Navistar rolls out integrated TruckSeries to International dealers – April
- Roady’s Truck Stops rolls out Mitchell 1 TruckSeries to member locations – July
- SocialCRM adds new LocalSearch Feature to auto repair marketing services – October
- TruckSeries is updated with model year 2017 data – October
- New commercial truck video produced highlighting shop productivity – October
- ProDemand enhanced with 1Search Plus – November
- Manager SE Truck Edition wins PTEN Innovation-People’s Choice Award – November
- RepairConnect enhanced with ABS and transmission codes for medium and heavy truck repair – December
2016
- Manager SE introduces new and improved scheduler feature – January
- ProDemand wins ‘Top 5 Tools’ Award from TechShop – January
- ProDemand®, SureTrack®, Manager™ SE and Mobile ManagerPro™ win in ‘Top 10 Tools’ Awards from Undercar Digest – February
- TruckSeries updates interface between RepairConnect and Noregon JPRO software – February
- ProDemand releases new version with Probable Component feature – March
- TruckSeries and ProDemand are picked up by First Vehicle Services – May
- Integration of RepairConnect with NEXIQ Technologies expands – May
- New series of Shop Management Training videos released – June
- Manager SE wins 2016 PTEN Innovation Award – August
- Manager SE Scheduler wins PTEN People’s Choice Award – October
- TruckSeries is updated with model year 2016 data – October
- SureTrack hits milestone of expanding Real Fixes at a rate of 250,000 less common real fixes per month – November
- Manager SE enhanced with 1st Mile credit card processing and Accounting Link accounting options – November
- Mitchell 1 celebrates 10-year anniversary of first online software for commercial trucks – December
- Mitchell 1 Introduces 2017 Emission Control Application Guide – December
2015
- ProDemand Mobile launched, optimized specifically for tablet devices – January
- ProView troubleshooting feature added to ProDemand – January
- TruckSeries, modular software suite for Class 4-8 trucks, launched – March
- SocialCRM shop adds “lost customer” email feature – May
- SocialCRM celebrates 10th anniversary – July
- Mitchell’s ProDemand® Top 10 Repairs List and Mobile ManagerPro took top honors in the Repair Information Sources and Computers and Software categories respectively, in the 2015 Professional Tool & Equipment News (PTEN) Innovation Awards – August
- Mitchell 1 shop management celebrates 20th anniversary – September
- Mitchell’s ProDemand® ProView and Mobile ManagerPro win People’s Choice Awards in the Repair Information Sources and Computers and Software categories respectively, in the 2015 Professional Tool & Equipment News (PTEN) Innovation Awards – October
- Manager SE announces new Scheduler and Plate-to-VIN features – November
2014
- Mitchell 1 Adds ‘Get2Know’ Training Resource Center to Website to help users increase product proficiency – January
- The Manager™ SE shop management system now includes the new Auto Updater – February
- RepairConnect now an integrated component of Navistar’s OnCommand™ Connection remote diagnostics and fleet maintenance system – March
- SocialCRM adds recurring target marketing e-mail campaign feature that automatically reminds customers about recommended auto repair services – April
- SocialCRM adds automatic appointment email reminder feature – May
- The Pep Boys- Manny, Moe & Jack (NYSE: “PBY”), the nation’s leading automotive aftermarket service and retail chain, has selected ProDemand® with SureTrack® as the source for OEM-based and expert information for its 800 locations in 35 states and Puerto Rico – June
- SocialCRM shop marketing solution adds website development service – July
- Engine diagnostic repair information for the most common school bus types added to RepairConnect – September
- Manager™ SE includes an integrated tire catalog from American Tire Distributors, Inc. (ATD) – September
- TruckPro, the largest independent truck and trailer service center network across Canada, selects Mitchell 1’s truck repair solutions – October
- Low Score Diagnostics feature added SocialCRM consumer reviews – October
- Mobile ManagerPro added as extension of Manager™ SE, offering full wireless functionality – November
- SocialCRM dashboard and customer marketing details integrated into Manager™ SE – December
2013
- SocialCRM shop marketing service enhanced with mobile optimization feature – January
- Manager™ SE now integrated with ProDemand™ and Windows 8 compatible – February
- Repair-Connect® now fully integrated as the primary troubleshooting information interface with Noregon’s JPRO commercial fleet diagnostics 2013 v1 and its Next Step Service module – February
- Manager™ SE integrated with XCharge credit card processing system – March
- Manager™ SE integrated with Intuit QuickBooks® – March
- TruckLabor, the first comprehensive labor time estimating product for medium and heavy trucks, launched – March
- New Business Contact Syndication feature launched with SocialCRM shop marketing services. April
- New 1search feature in ProDemand delivers OEM and experience-based repair information together – July
- Mitchell 1 develops online test to be utilized during TMC’s SuperTech technician skills competitions – July
2012
- Mitchell 1 partners with SureCritic to integrate with SocialCRM™ in January
- Mitchell 1 named a winner of TechShop magazine’s 2011 Top 5 Tools Award for OnDemand5.com in February
- Interface between Repair>Connect and JPRO Commercial Fleet Products released in March
- ProDemand™, the next generation of repair information software, launched in April
- ProPack™, the new customer communication tool box, launched in July
- New feature to view top vehicle lookups added to ProDemand™ in July
- ProDemand™ news and updates blog launched in August
- Estimator integrated into ProDemand™ in September
2011
- Mitchell 1 marks 15th Anniversary of its Windows-based shop management software
- Credit card processing integrated into ManagerSE in February
- Mitchell 1 partners with Zonar Systems to integrate Repair-Connect into Zonar’s Ground Traffic Control software to offer Zonar Rx in February
- Shop Management SE Viewer application available for Snap-on’s VERUS® and VERDICT™ diagnostic and information systems in March.
- Mitchell 1 wins TechShop magazine’s 2010 Top 5 Tools Award for OnDemand5.com in March
- Target Market Promotions added to eCRM e-mail marketing service in April
- SocialCRM™, customer retention and new customer acquisition service, is launched in September
- Mitchell 1’s Manager/ManagerPlus shop management software named the preferred management system of choice by O’Reilly Auto Parts in November
- Mitchell 1 and ASE present Technician of the Future award in November
2010
- Mitchell 1 launches Facebook page in January
- OwnerAutoSite partners with AutoNet TV in January
- Repair>Connect launched at TMC 2010 in February
- Mitchell 1 DIY Signs Internet Affiliate Agreement With JustAnswer® in February
- Repair-Connect web-based application introduced in February
- Mitchell 1 Launches Monthly Electronic Newsletter for Shop Management Customers in February
- Partnership with National Roadside Service, LLC (NRS) signed in March
- Mitchell 1 Named to Heavy Duty Trucking’s Top 20 in March
- Mitchell 1 DIY Signs Internet Affiliate Agreement with AskPatty.com in March
- Mitchell 1 marks 90th Anniversary in April
- Photos added to Tractor-Trailer.net and Medium-Truck.net online repair programs in July
- Mitchell 1 receives AAA “Hall of Fame” Award during the AAA/CAA Automotive Services Conference in July
- Shop Management Users Forum reaches 30,000 postings in August
- ManagerSE and ManagerPlusSE v6.4 launched in October
2009
- U.S. launch of ManagerEnterprise in January
- Mitchell 1 & AAA 10-year Anniversary
- Mitchell On-Demand® 20-year Anniversary
- Medium-Truck.net launched as on-line repair information for medium duty trucks
- ServiceIntelligence available in kilometers in Canada
- Mitchell 1 partners with Bob Cooper and Elite in June
- Mitchell 1 DIY 5-year Anniversary
2008
- National Pronto Endorsement/PDG Partnership in January
- WHI Product Integrates with ManagerPlus in February
- eCRM is added to the Business Performance Services stable in April
- OnDemand5.com version 2.0 includes Google™ search functionality
- PerformanceCenter is added to Business Performance Services in July
- Mitchell 1 DIY launches YouTube and Facebook pages in July
- Shop Management Workshops become AMI certified
- Customer Retention Marketing (CRM) is launched in Canada in August
- ManagerEnterprise is launched in Canada in October
- Manager SE (ShopStream-enabled) is launched in October
- ShopMeter (KPI Web Portal) launches with ASA at the CARS show in Las Vegas in November
- OwnerAutoSite.com & OnlineServiceAdvisor.com features are added to CRM and eCRM
2007
- Business Performance Services launches in January
- DataProtection and ServiceIntelligence launches in February
- Manager / ManagerPlus 5.8 is released in March • OnDemand5.com version 1.7 featuring OnDemand Live is released in April
- Manager / Manager Plus 5.9 is released in April
- Mitchell 1 Transporter is launched in June
- OnDemand5.com version 1.8 is released in August
- New report options added to Customer Retention Marketing (CRM) in September
- Mode 6 data added to OnDemand5.com in September
- QuickBooks Integrator 1.1 released in September • Manager/ManagerPlus 5.9 Q4 Updates integrate with NAPA catalog
- PerformanceCenter launches in October
2006
- Web-based Tractor-Trailer.net for heavy vehicles launches on January 23
- Transmission overhaul and diagnostics coverage are included in the Repair product – May
- Mitchell 1 Performance Group (MPG) launches on June 25
- Monthly updated web processes implemented
- Mitchell 1 Data Extraction Kit (MDEK) launches in July
- CRM relaunches in October
2005
- Partnership with CARQUEST established in March
- Customer Retention Marketing (CRM) Call Tracking Service (CTS) launches on July 27
- Re-brands the Heavy Truck CD’s to Medium Truck on CD recognizing the content was more Medium Duty than Heavy Duty and set a course to create what is now known as Tractor-Trailer.net
- Mitchell 1 becomes a full-service marketing and business solution provider for auto repair shops
- CircuitSelect™ launches in November
2004
- Mitchell On-Demand® Direct launches
- eAutoRepair.net launches in November
- TechBooks, India
2002
- OnDemand Manager/ManagerPlus released on September 5
- O’Reilly partnership with Mitchell 1 is established in June 2003
- OnDemand5.com is introduced in January
2001
- Mitchell Repair changes its name to Mitchell 1
- Mitchell 1 introduces OnDemand5 line of products for automotive repair
2000
- Snap-on and Napa jointly own Mitchell Repair
1998
- Mitchell was the first to produce auto data on DVD
1994
- Mitchell was the first to provide a Windows based product
- Mitchell created Mitchell On-Demand® Truck Edition on CD
1989
- Mitchell introduces Mitchell ON-DEMAND® repair information and estimator system on CD-ROM
1988-1991
- Mitchell acquires Digitree, KLM and NAGS all to improve products and services
1986
- The Thomson Corporation purchases Mitchell
1984
- Mitchell develops and markets Heavy Truck Repair Manual
1983
- The introduction of portable electronic estimating
1958
- The first estimator was produced
1946
- Glenn Mitchell founded Mitchell Manuals
1920
- Service Engineering Corporation buys Reed Manual, develops National Service Data
1918
- Reed Electrical Manual estalished