Our Commitment of Privacy
The privacy of your personally-identifiable information is important to us. As part of our commitment to the privacy of your personally-identifiable information, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally-identifiable information may be requested.
The Information We Collect
In general, when you visit our website you remain anonymous, but on some pages you need to provide personally-identifiable information to order products and contact Mitchell 1. The types of personally-identifiable information collected at these pages include:
- Customer Number
- Zip Code/Postal Code
- Email Address
- Phone Number
- Fax Number
- Credit/Debit Card/Procurement Card Information
The Way We Use Information
We use the information you provide about yourself when placing an order to complete that order or to provide a more personalized shopping experience. We do not and will not share this information with third parties other than Mitchell 1′s affiliates except to the extent necessary to complete that order. We maintain credit/debit card/procurement card information only until payment for your order is processed unless you authorize the information to be stored for future visits. If you later decide that you do not want us to store such information, you may contact us and ask us to delete such information.
We also use return email addresses and customer addresses that you provide to us when placing an order or accessing this website to answer the email and correspondence we receive, confirm your order, send renewal notices, notify you of important changes in the functionality of the website, update you on new products, and communicate special offers we think you might be interested in. Such addresses are not used for any other purpose and are not shared with third parties. If you do not want to receive this information in the future, please contact us at CustomerSupport@mitchell1.com.
We use non-identifying and aggregate information to better design our website and gather information for product management and development at Mitchell 1. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our website, or that Y number of software licenses were ordered during a particular time period, but we would not disclose anything that could be used to identify those individuals. This information may also be shared with Mitchell 1 affiliates.
Finally, we will not use or share the personally-identifiable information provided to us online in ways unrelated to the ones described above without first providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When you place orders or access your account information, we offer the use of a secure server. The secure server software receives encrypted information through the Secure Sockets Layer (SSL) of your Internet browser which encrypts the information you input before it is sent to us. Furthermore, we have taken appropriate safeguards to protect customer data against unauthorized access.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Any parent or guardian that learns that their child may have submitted personally-identifiable information should contact us immediately at CustomerSupport@mitchell1.com .
How You Can Access or Correct Your Information
You can access and correct all your personally-identifiable information that we collect online and maintain by clicking on Your Account and entering your user id and password. You are solely responsible for the maintenance and security of your user id and password. For other questions related to updating or changing your account information, please send an e-mail to CustomerSupport@mitchell1.com . We use this procedure to better safeguard your information.
If any errors in your personally-identifiable information cannot be corrected by accessing Your Account, please contact us using the contact information below.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Opportunity to Opt-Out
At any time you can contact us using the information below to ask us to remove your personally-identifiable information from our records, electronic or otherwise.
How to Contact Us
Should you have other question or concerns about these privacy policies, please call us at 1-888-724-6742, send an email to CustomerSupport@mitchell1.com or mail correspondence to Mitchell Repair Information Company LLC, 16067 Babcock Street, San Diego CA 92127.