Careers
DRIVE YOUR CAREER FORWARD
WITH MITCHELL 1
Join Mitchell 1, a division of Snap-on Incorporated, and become part of a stable, industry-leading company. For over 100 years, we’ve delivered innovative auto repair software and services that simplify the work of automotive professionals.
Bring your expertise in sales, technical and customer support, account management, software development, and more to our dynamic team! We offer a range of employee benefits, including:
- Comprehensive health insurance
- Paid vacation, sick days and holidays
- 401(K) with company matching
- Employee stock purchasing plan
EMPLOYMENT OPPORTUNITIES
We are looking for an Associate Automotive Technical Editor to join our team.
- San Diego (On-site)
- Full-Time, Associate
- Pay Rate: $20/hr (May vary based on skills, experience, and location)
As a Technical Editor, your primary responsibilities include researching, developing, and editing automotive repair and diagnostic information for incorporation into the Mitchell 1 database.
Other essential responsibilities:
- Research and compile repair, diagnostic, and other pertinent data and input into the online computer system. The information must be technically accurate and input in a format consistent with established guidelines.
- Once fully trained, maintain established productivity standards while maintaining an acceptable level of quality.
- Suggest improvements and/or enhancements for Mitchell Repair products in response to customer input or based on field knowledge of user needs.
- Maintain knowledge of comparable competitive products.
- Prepare and submit project status reports for each assignment as requested.
- Maintain a professional and cooperative attitude within the Editorial Department and with all support groups.
- Must achieve a minimal working knowledge of current automotive technology, emphasizing current group assignments.
We are looking for a skilled Auto Technician to join our team as a Product Content Support Rep.
- San Diego (On-site)
- Full-Time, Associate
- Pay rate: $22 – $24/hr (Based on experience)
Come work for a company that is a leader in their industry and has the stability that only a 100+ year-old company can offer.
Responsibilities:
- Respond to customers politely and attentively and always maintain a professional, helpful attitude.
- Provide immediate determination of customer needs. To resolve or route call appropriately.
- Document all inquiries received, via telephone, email or correspondence.
- Assist customers with product content questions.
- Accurately update and maintain the incidents in the tracking software package.
- Follow procedures set in the product content support job guidelines.
- 50%+ of the day is on the telephone helping customers.
Schedule: Mon-Fri (8am – 4:30 pm) no weekends. Overtime available after training.
We are looking for a Truck/Auto Technician with commercial vehicle or diesel repair experience looking for a career change.
- San Diego (On-Site)
- Full-Time, Associate
- Pay rate: $21/hr – $24/hr (Based on experience)
Occasional overtime as required by business needs.
A hybrid schedule may be available after training.
If the EXPERIENCE and RESPONSIBILITIES listed below are a good match for you, please REPLY with your resume ASAP.
Primary Role and Responsibilities:
- Research and compile diagnostic, repair, and other pertinent data.
- Verify the technical accuracy and consistency of information within established guidelines as it relates to maintenance, diagnostics, and repair of Class 4 through 8 trucks (Commercial Vehicles).
- Work well in a team environment.
- Suggests improvements and/or enhancements to Mitchell1’s Commercial Vehicle Group (CVG) products in response to customer input or based on knowledge of user needs.
- Maintains knowledge of related competitive products.
Required Skills:
- Must possess strong verbal and written communication skills.
- Proficiency with PC and Standard Microsoft Office Suite.
Preferred Skills:
- ASE certifications are preferred.
- Heavy Duty Truck knowledge is a plus++.
Experience and Educational Requirements:
- High school diploma required, with auto shop class(s) preferred.
- AA degree or Vo-Tech certificate, with commercial vehicle diagnostic and repair emphasis, preferred, or minimum 1 year of recent hands-on commercial vehicle industry experience with an emphasis on diagnostics.
- Completion of at least one college-level English writing course or equivalent.
- Ability to work with minimal supervision.
