ShopConnection

  • SureTrack Community Fix: Jerky Passat

    Mitchell 1 SureTrack Real Fix LogoDriveability problems can be caused by many things. And when you have multiple candidates you always want to start with the basics which are usually the most economical repairs. When that doesn’t work, you can come to the Community for help. SureTrack community member alltune had a Volkswagen Passat in their shop that would jerk while lightly accelerating and they repaired several things but still had the issue. They posed the question to the community, and with the help of fellow community members, they were able to resolve the issue.

  • SureTrack Community Fix: Blowing Hot Air

    Mitchell 1 SureTrack Real Fix LogoContinuing our theme of air conditioning issues, here’s a problem with the A/C cutting off. SureTrack community member meadows1 had a Cadillac Escalade in their shop where the A/C would cut off after driving a while. They posed the question to the community, and with the help of fellow community member Poppyshop and others, they were able to resolve the issue.

  • SureTrack Community Fix: Slow To Get Going

    Mitchell 1 SureTrack Real Fix LogoSometimes you don’t know if you’ve fixed a vehicle immediately afterward since it needs time to relearn. SureTrack community member MICHAEL2PINE17TRANSMISSIONS had a Chevrolet Silverado in their shop that had a problem accelerating. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue.

  • SureTrack Community Fix: Intermittent Blower

    Mitchell 1 SureTrack Real Fix LogoHere’s another mid-summer air conditioning issue. And this time the customer did not tell the shop that they had already replaced some parts. SureTrack community member juniur had a Ford Edge in their shop where the air conditioner blower wouldn’t keep blowing. They posed the question to the community, and with the help of fellow community member jhirz and others, they were able to resolve the issue.

  • SureTrack Community Fix: On the Hunt for a Leak

    Mitchell 1 SureTrack Real Fix LogoRefrigerant leaks can be tricky to track down in modern cars since so many components are hard to get to or see clearly. SureTrack community member Lutters had a Prius in their shop that repeatedly lost its A/C refrigerant. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue.

  • SureTrack Community Fix: Too Hot at Idle

    Mitchell 1 SureTrack Real Fix LogoIt’s the middle of a record hot summer and your customer’s Jeep is overheating in traffic. They had it repaired at another shop and even tried to fix it themselves. Now it’s your problem. SureTrack community member ProAutoValdosta had a Jeep Cherokee in the shop that would overheat but all the obvious causes are resolved. They posed their question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Pulsing, Whining Suburban

    Mitchell 1 SureTrack Real Fix LogoReplacing parts more than once is a real time waster for shops and frustrating for customers. Unfortunately not all new or rebuilt parts hold up as they should. SureTrack community member Ourfamilygarage had a Chevy Suburban in the shop that the alternator had been replaced in the past and now had symptoms indicating it had a problem again as well as a tricky noise problem. They posed their question to the community, and with the help of fellow community members mwk6503, ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Harsh HHR

    Mitchell 1 SureTrack Real Fix LogoDiagnosing and repairing transmissions can be a complicated process. Sometimes you need a little help from your friends before diving in further. SureTrack community member Abe_Lincoln had a Chevrolet HHR that came in for harsh shifting and not going into overdrive. They posed their question to the community, and with the help of fellow community member dmckemie12 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Falling out of Gear

    Mitchell 1 SureTrack Real Fix LogoSo your customer had their transmission rebuilt somewhere but it still doesn’t work right? You tear it apart and everything looks great. What’s your next step? SureTrack community member MIKE1968 had a Ford F150 in the shop that would fall out of gear when coming to a stop. They posed their question to the community, and with the help of fellow community member 1Quick6 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: It Takes Patience

    Mitchell 1 SureTrack Real Fix LogoThey say patience is a virtue but when it comes to car repair, patience isn’t always going to cut it even though it would eventually have fixed itself. SureTrack community member Ourfamilygarage had a Dodge Dakota that they repaired for a misfire condition but it wasn’t completely cured. They posed their question to the community, and with the help of fellow community member Skip and others, they were able to resolve the issue quickly.