ShopConnection

  • SureTrack Community Fix: Running on Empty

    Mitchell 1 SureTrack Real Fix LogoWhen you have a gas gauge that doesn’t work and your testing leads you to an obvious cause and that doesn’t actually fix it, what do you do? You contact your fellow techs through the SureTrack Community for help. SureTrack community member bmaples had a Ford F150 pickup in the shop where testing showed the fuel sender to be defective but that didn’t fix the gauge reading empty. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Not an EVAP Leak

    Mitchell 1 SureTrack Real Fix LogoSometimes a customer thinks they know what’s wrong with their vehicle when they bring it into your shop, but that can just be a distraction. SureTrack community member bmaples had a Chevrolet Silverado in the shop where the customer thought they had an EVAP leak but it was something else. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Uncool Caliber

    Mitchell 1 SureTrack Real Fix LogoOnce again summer is coming and driver’s want their air conditioning working, and they’re bringing them in for repair. SureTrack community member BradysHayden had a Dodge Caliber in the shop where the air conditioner wouldn’t come on. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Hummer Time

    Mitchell 1 SureTrack Real Fix LogoTiming is everything, in life and engine operation. SureTrack community member Jeffytune had a low mileage 2006 Hummer H3 in the shop that they had to rebuild the cylinder head but then was setting a code for timing after reassembly. They posed the question to the community, and with the help of fellow community member CampsallsAuto and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Cabriolet Shimmy

    Mitchell 1 SureTrack Real Fix LogoOlder convertible vehicles can be prone to vibrations but when you also have brake pulsing, it may not just be the flexible body causing the issue. SureTrack community member wilhiteauto had an older Audi Cabriolet in the shop that had brake pulsation and a shimmy at highway speeds. The replaced all the brakes but still had the issue. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Hard Start Mazda

    Mitchell 1 SureTrack Real Fix LogoA hard starting condition is annoying but might not bring a customer into the shop right away. They shouldn’t put it off since it could have a simple solution with the proper diagnostics. Follow this Real Fix to see how a hard starting Mazda 6i was diagnosed and what component was causing the issue.

  • SureTrack Community Fix: RAM CAM

    Mitchell 1 SureTrack Real Fix LogoThe first modern cylinder deactivation system produced was the 1981 Cadillac V8-6-4 and that was a big flop. It’s now a common feature of multiple vehicles and generally trouble free. But when you have a vehicle so equipped and it has intermittent performance you might blame that system. SureTrack community member pdmason1492 had a 2013 RAM 1500 truck with a MDS 5.7L engine with intermittent a misfire problem and thought that maybe the cylinder deactivation system might be involved. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to finally figure out what was wrong with it and repair the problem.

  • SureTrack Community Fix: Tow It Again Mazda

    Mitchell 1 SureTrack Real Fix LogoTowing a dead vehicle into a shop is a fairly common situation. But doing it three times is too much, especially when it won’t act up when it’s there. SureTrack community member ZachR had a Mazda Tribute that would stall hours away from the shop but not when it was there. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to finally figure out what was wrong with it and repair the problem.

  • SureTrack Community Fix: Acura Coil Meltdown

    Mitchell 1 SureTrack Real Fix LogoWater is necessary for life but sometimes it can be the cause of death, especially when mixed with electronics. SureTrack community member mtbittinger had an Acura MDX that came in twice for running poorly, both times with a melted coil. They found that water intrusion into the ECU might be the cause. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to try and diagnose the issue and while they didn’t complete the repair the information found is useful to others.