ShopConnection

  • SureTrack Community Fix: Not So Smart Key Kia

    Mitchell 1 SureTrack Real Fix LogoIt’s always a risk trying to fix a car that the owner worked on themselves first and now is broken. SureTrack community member sleazen had an Kia Optima in their shop that the customer swapped the engine in and now won’t start. They replaced the pump but that didn’t fix it. They posed the question to the community, and with the help of fellow community member todawg and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Stop Your Whining

    Mitchell 1 SureTrack Real Fix LogoWhining customers are one thing you might not be able to fix but a whining power steering system should be easy. SureTrack community member jacksonwhidbey had an Acura MDX in their shop that had a whining power steering pump. They replaced the pump but that didn’t fix it. They posed the question to the community, and with the help of fellow community member todawg and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Contaminated Caddy

    Mitchell 1 SureTrack Real Fix LogoWhen your customer inadvertently puts diesel into their gasoline powered car, you start off with cleaning the fuel system but would you expect a problem with the car’s security system as well? SureTrack community member kbarnes had a Cadillac CTS in their shop that wouldn’t start after having the fuel system contaminated with diesel. They posed the question to the community, and with the help of fellow community member dmckemie12, ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: One Hot Turbo, or Three

    Mitchell 1 SureTrack Real Fix LogoOne turbocharger failure is bad enough, but three in a row tells you there is something else going on. SureTrack community member kcautorepair had a Subaru Legacy in their shop with a broken turbo that they ended up replacing three times. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Is It Hot Or Not?

    Mitchell 1 SureTrack Real Fix LogoMixed signals from a vehicle can be frustrating, such as having a message on the dash saying the engine is hot when it’s not. SureTrack community member sportsman850sp had a Buick Lucerne in their shop that would display “Engine Hot A/C Off” on the dash as soon as the vehicle was started cold. They posed the question to the community, and with the help of fellow community member dmckemie12, Richard_C and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Tick Tick Ticking Chevy

    Mitchell 1 SureTrack Real Fix LogoActive Fuel Management (AFM) is a cylinder deactivation system on some General Motors vehicles. They can be problematic so when one acts up, you look to the common causes. When that doesn’t fix it, you ask your fellow techs. SureTrack community member Ourfamilygarage had a Chevrolet Silverado in their shop that would had a ticking noise in the engine and they thought it might be related to the AFM system. They posed the question to the community, and with the help of fellow community member JimA and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Stop Overfilling

    Mitchell 1 SureTrack Real Fix LogoSometimes you have to observe how a customer uses their vehicle to track down a problem. But sometimes you need a bit more help. SureTrack community member rockyridge2 had a Toyota Highlander in their shop that would stall after filling up, but not every time. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Stop Overfilling

    Mitchell 1 SureTrack Real Fix LogoSometimes you have to observe how a customer uses their vehicle to track down a problem. But sometimes you need a bit more help. SureTrack community member rockyridge2 had a Toyota Highlander in their shop that would stall after filling up, but not every time. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Haunted Shifter

    Mitchell 1 SureTrack Real Fix LogoWould it creep you out if you’re driving along and your automatic transmission shifter decides to move to neutral on its own? SureTrack community member kamesautomotive had a Chevy Express van in their shop that did this but they knew it wasn’t haunted but wasn’t sure what the cause was. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Cold Rattle

    Mitchell 1 SureTrack Real Fix LogoSometime we forget that the first place to start your diagnostics is the TSB library. SureTrack community member CESARS AUTO REPAIR had a Honda Accord in their shop that had a cold start rattle, they were headed down the path of changing timing chain components. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to resolve the issue quickly.