Just because a customer visits your shop more than once doesn’t necessarily mean they’re truly “loyal.” Tough words for any shop owner to hear indeed. Learn how to help keep your customers as loyal as can be with 3 key steps!
We know time is of the essence when searching for repair information. With that in mind, Mitchell 1 has an entire team devoted to helping you do just that — and to get the most out of your repair information subscription.
A collection of 5 best practices to incorporate in your day-to-day process to help your shop achieve ongoing marketing success with your SocialCRM program.
Learn how to use Mitchell1’s Social CRM to collect, manage, and even drive more reviews. Google reviews are essential to your auto repair business, and the tips collected here will help.
A “blast from the past” with a collection of some of our favorite Throwback Thursday stories!
When an auto repair shop shows gratitude to their customers, it can help create loyalty. Use these tips to improve the relationship between you and your business.
We are excited to announce our Attitude of Gratitude sweepstakes winner for the month of June!
The most important thing to remember, when it comes to customer service is that it all comes down to communication. As long as you communicate well and you’re honest with your customers, you give yourself an excellent chance at winning their business again.
Even your truly loyal customers should not be taken for granted. This is why it’s so important to keep your shop’s brand in front of all your customers – loyal customers included.
If you don’t have a reliable strategy for generating, capturing and sharing verified customer reviews, you could be losing business to your auto repair shop’s competitors.