The problem with being merely “customer focused” is that it is generally a one-way relationship. A “relationship focus” on the other hand includes a reciprocating relationship – giving and receiving.
Check out our new SocialCRM product video, featuring two great automotive repair shops that are using the Mitchell 1 SocialCRM to engage with customers.
The Mitchell 1 SocialCRM team often gets the “Yelp question” from our automotive repair shop customers: Should I advertise with Yelp? This blog post will help you answer that question.
Here’s a quick tip that can help you engage with customers and keep up with your Facebook messages: Set up an automatic response to all Facebook messages.
Before we get too far into 2016, let’s take a look back at some of the blog posts in 2015 that followed the important theme of connecting with customers.
There are some fundamental business principles essential to retaining customers in the automotive service industry – and most repair shops know exactly what they are.
We wanted to wrap up our Customer Wow series by sharing some of the great ideas submitted as part of the contest that was held earlier in the year.
Any business can make a sale and take a customer’s money. However, it’s much harder to retain a customer for life. Try some new strategies at the shop to help connect with your customers, and it will leave a lasting positive impression of your business.
For the past several weeks, we’ve been talking a lot about gratitude in the blog — how showing appreciation to your customers can have a huge impact on their loyalty… and ultimately your bottom line.
We were inspired by Integrity Auto Care’s recent “raving fans” story (see below) to create this blog post and offer a prize as a special “treat” to auto professionals who share their own stories of how they WOW their customers