• Diagnose Multiple DTCs Faster

    Diagnosing complex vehicle issues is a common challenge these days for service professionals. One issue you probably encounter frequently is the vehicle that arrives with the check engine light on and several different DTCs present when you test it with your scan tool. What is your strategy in that situation? There’s no doubt that with […]

  • Answers to Your Internet Browser Questions

    Updated August 2016: Read an updated version of this blog post Chrome, Firefox, Internet Explorer & Safari Our technical support group receives a lot of questions regarding Internet browsers. What is the best browser to use for ProDemand? What versions are supported? And so on. This blog post answers the most frequently answered questions, hopefully […]

  • Best of the ProDemand Tips and Tricks

    Best of the ProDemand Tips and Tricks Throughout 2014, we posted a number of great tips and tricks to help you use ProDemand more efficiently. Before January gets past us, we thought we’d review the tips and tricks from last year in case you missed some. We’ll be posting lots of more of these in […]

  • Using the Maintenance Checklist in ProDemand

    Using the Maintenance Checklist in ProDemand — Don’t Forget to Add the Mileage! ProDemand includes many useful features to save you time. One of those features is the ability to print off a maintenance checklist so that as you are performing the maintenance services on a vehicle, you can simply read down through the printed checklist […]

  • Using the SureTrack Tab in ProDemand

    Using the SureTrack Tab in ProDemand As you are using ProDemand, you may have noticed the SureTrack tab that populates after completing a 1Search for your selected vehicle. If you’ve been hesitant to click on the tab, you shouldn’t be – SureTrack offers valuable real-world content to help you diagnose even the most difficult codes and symptoms. SureTrack […]

  • Where to Find ECM Connector Views

    Where to Find ECM (Electronic Control Module) Connector Views In my role as the ProDemand Trainer, I have the chance to talk to many new customers to help them get up and running smoothly with ProDemand. Lately, one of the questions I’ve heard frequently is, “How do I find the connector end views for the ECM in ProDemand?”  To answer […]

  • Have You Attended ProDemand Training Yet?

    Have You Attended ProDemand Training Yet? If you answered “no,” here’s another questions for you: Are you using all the features in ProDemand? If that’s another “no” answer, then you owe it to yourself to attend ProDemand training. Whether you’re just getting started with the product, need a refresher or just want to become more […]

  • Handy Info for Code Lookups

    Handy Info for Code Lookups At Mitchell1, we pride ourselves in bringing OEM information from multiple sources to your fingertips in an easy-to-use platform. With 26 different OEMs to pull information from, the formatting is often varies a bit between different manufacturers. And sometimes, a manufacturer will even change a lookup for the same vehicle but different model years! With […]

  • A Quick Look Inside ProDemand

    A Quick Look Inside ProDemand When you get a new electronic device, do you read the manual first, or just start using it? I know that I, for one, always start using it right way, without reading the manual. In fact, I only read the manual if I get stuck and can’t figure out how […]