This is a great example of an auto repair shop going above and beyond to “wow” their customer…and the tremendous impact that a little gesture can have on creating advocate customers and ultimately, the bottom line.
This third and final blog post will build on the first two parts by thanking customers yet another time (Yes, again!) for their willingness to actively promote their positive experience with friends and family on their social networks such as Facebook.
In Part 2 of the blog series on gratitude, 
we ask “What if you knew that the consumer standing at the front counter gave you a spectacular review during their last visit and then shared it with all their family and friends on Facebook?”
How Motorcar Makeovers Keeps Its Customers Happy and Coming Back Hint: It starts with great communication with customers (Part 1 of a 2-part series) In a world where reviews can make or break a business, business owners find they are spending more time than ever before on customer service, making sure that their customers are […]
Could it really be that easy to create loyal customers – just by saying thank you? According to research by the American Marketing Association, the answer is YES!
And the Final “Big Payback” Sweepstakes Winner Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for December 2014 — and our final winner in the sweepstakes — is Desert Car Care McQueen & Guadalupe, AZ. They’ve won a free month of their SocialCRM subscription. Congratulations, Rusty! Rusty was entered into the sweepstakes automatically by adding […]
Dedicated Support for Customers – That Means You! Customer support is a very important component to any business. When a customer needs assistance, they want to be able to reach out to someone and get help in a timely & efficient manner. Here in SocialCRM, we use a “dedicated” customer support model. That means we […]
Building Your Business through Good Customer Communication Have you heard the saying, “Fix the customer, not the car?” This comment appeared on Mitchell 1’s automotive shop management forum and it brought home the importance of customer service in the automotive industry. Of course it’s important to fix the car, but if the customer is not […]
How to Rescore Low Customer Reviews Business reviews play an important role in the decision-making process when a potential consumer is searching for anything. Whether it’s watching a movie or going out to eat, the first thing consumers do today is take out their smart phones and search for the reviews of their choice and similar choices […]
Get Ready for “The Big Payback” Sweepstakes! Add a Customer Review Badge and Increase Search Engine Visibility If you’ve been thinking about bringing more attention to your customer reviews by adding the SureCritic badge or widget to your website, our “Big Payback” sweepstakes is an added incentive to take the next step. The grand prize […]