Dedicated Support for Customers – That Means You!

Dedicated Support for Customers – That Means You!

Customer support is a very important component to any business. When a customer needs assistance, they want to be able to reach out to someone and get help in a timely & efficient manner.

Here in SocialCRM, we use a “dedicated” customer support model. That means we give each of our shop customers a single point of contact — their very own Support Agent — who they can call when they have a question about their SocialCRM program. And we make sure customers know how and when they can reach their Support Agent, to get all the answers they need, when they need them.

Over the past few years, we’ve introduced several of our Support Agents right here in our blog. They’ve shared some of their best practices and tips to help you get the most out of the SocialCRM product. To highlight and reinforce these valuable points, let’s revisit some of the great information that has been shared over the past 24 months.

Back in June 2013, Chris Bonneau shared his insights on how to use the social media features to their full potential.

Chris says: I like to offer ideas on how to use the social media features of our service to their full potential. This includes things like taking a look at their Facebook page and helping them add as much relevant information possible, and doing the same for their business website. I help make sure they have links back to their SocialCRM business review page and the testimonial review window.”
Click to read Chris’s entire blog post

In August 2013, Norman Willis talked about the importance of collecting customer email addresses for marketing and what the SocialCRM service can do to help shops collect as many email addresses as possible.

Norman says: Shops want to make sure to collect the correct name, address, phone number and email address from every consumer. This will ensure that service reminders and thank you emails are accurate and sent in a timely manner. If shops are unable to collect an email address, they can take advantage of the eConnect service that collects additional consumer email addresses for shops.”
Click to read Norman’s entire blog post  

For other SocialCRM insights and best practices, click to read more interviews with our team of dedicated Support Agents


About the Author

Marcus Mackell

Marcus Mackell is a Market Manager for the Mitchell 1 SocialCRM shop marketing product line. He joined Mitchell in 2004 and has been in the automotive social media & retention marketing business for over 14 years.