Dedicated Support for Customers – That Means You! Customer support is a very important component to any business. When a customer needs assistance, they want to be able to reach out to someone and get help in a timely & efficient manner. Here in SocialCRM, we use a “dedicated” customer support model. That means we […]
10 Ways to Get More Facebook Likes You’ve built a nice Facebook page. Now, do you find yourself watching and waiting for the Facebook Like counter to go up, up, up? What should you do next to get people to visit and then like your page? Maybe you’ve heard a thing or two about how to increase […]
The Consumer is Always Right – Until You Decide to Fire Them! What should a business do when after bending over backward to help a consumer and they still give you a bad consumer review? How about take the opportunity to praise your team for the great job they did in spite of a difficult […]
And the “Big Payback” Sweepstakes Winner for August Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for August is GOLDSTAR AUTOCARE of Canton, OH. They’ve won a free month of their SocialCRM subscription! Congratulations, Terry! Terry and his team were entered into the sweepstakes automatically by adding their SureCritic badge to their website. You can […]
Meet Your Support Agent: Greg Betz The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing & social media strategies to gain competitive advantage in their market. […]
The Perfect Email Campaign I once had a shop owner describe to me his perfect email campaign. The campaign would look at all the vehicles in his shop management software and send an email to the owners of the ones that were due for their timing-belt replacement service. He followed this with the fair yet […]
6 Steps to Make Your Customer Reviews More Visible on Facebook With Facebook’s recent update to the business page platform, apps or links that once were prominent now fall to the sidelines. This may hinder the impact of your social marketing efforts! This definitely affects SocialCRM customers – Facebook’s new review options may have pushed […]
YES – “The Big Payback” Sweepstakes is continuing through 2014! Add a Customer Review Badge and Increase Search Engine Visibility If you’ve been thinking about bringing more attention to your customer reviews by adding the SureCritic badge or widget to your website, our “Big Payback” sweepstakes is an added incentive to take the next step. And now you […]
YES – “The Big Payback” Sweepstakes is continuing through 2014! Add a Customer Review Badge and Increase Search Engine Visibility If you’ve been thinking about bringing more attention to your customer reviews by adding the SureCritic badge or widget to your website, our “Big Payback” sweepstakes is an added incentive to take the next step. And now you […]
The Hidden Value of Consumer Reviews As the influence of consumer reviews on purchasing decisions continues to grow, there are some less-than-obvious benefits worth your attention. These hidden benefits have great value but are completely free. Now, that’s a good deal. Here are some tips for getting added value out of your consumer reviews: Add […]