• SureTrack Community Fix: Blown HHR

    Mitchell 1 SureTrack Real Fix LogoCorrect fuel and air ratios are the key to any engine running properly. Many factors can mess up this ratio and cause problems but even with them correct, you can still have issues that seem like that is the cause. SureTrack community member locustpoint had a Chevrolet HHR Turbo in their shop that was running poorly and smoking and the car had been parked for four years. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Pulsing Cruiser

    Mitchell 1 SureTrack Real Fix LogoMost mechanics want to resist the urge to just swap parts when presented with a diagnostic code and instead do the diagnostic work to find the actual cause. SureTrack community member locustpoint had a PT Cruiser in their shop that was pulsing when driving and had a code P0339 for the crankshaft sensor. Testing showed the sensor to be good. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: It’s All in the Fuel

    When a customer brings you their car but leaves out a critical detail, either on purpose or not, it can wreak havoc on your diagnosis. Mitchell 1 SureTrack Real Fix LogoSureTrack community member DYERDAD had a Pontiac Bonneville in their shop that was running poorly and they checked everything that could have been the obvious cause. What they didn’t know from the customer could have saved a lot of time and frustration. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: The Key is the Key

    Mitchell 1 SureTrack Real Fix LogoHaving a new issue pop up right when your custom comes to pick up their car can be frustrating and embarrassing. But sometimes there is no way you would have known. SureTrack community member bmaples had a BMW X3 SUV that they had repaired the blower on and parked it outside for the customer to pick up. But when they did, the key didn’t work. They posed the question to the community, and with the help of fellow community member BMWTECH and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Can’t Lock That VW

    Mitchell 1 SureTrack Real Fix LogoA car that can’t be locked is a security issue for the owner. Usually this comes down to a switch or a module problem but not always. SureTrack community member griffsautoservice had a Volkswagen Jetta that couldn’t be locked with the keys or the fobs. It was a head scratching problem for them but they finally figured it out. The fix is documented below.

  • FAQs from the Accelerate Profitability Webinar for ProDemand and ShopKey Pro

    Recently Mitchell 1 held a free three-part virtual workshop series called ‘Accelerate Profitability’ in an effort to help independent repair shops increase their profitability and plan for long term success! Hosted by industry leaders, these workshops provided insights, education and software tips that shops can use in conjunction with Mitchell 1 software tools.

    This blog contains some of the post-workshop questions that attendees had and the answers our industry leaders were able to provide. Enjoy!

  • SureTrack Community Fix: Rattle When You Roll

    Mitchell 1 SureTrack Real Fix LogoNoises are bad. Intermittent noises are worse. Intermittent noises that only happen when you’re driving are horrible to diagnose. SureTrack community member 1Quick6 had a 2015 RAM 1500 pickup in the shop that had a rattling noise that could only be heard at certain times while driving. They posed the question to the community, and with the help of fellow community members, they were able to resolve the issue.