Sometimes a customer thinks they know what’s wrong with their vehicle when they bring it into your shop, but that can just be a distraction. SureTrack community member bmaples had a Chevrolet Silverado in the shop where the customer thought they had an EVAP leak but it was something else. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.
When you navigate to a parts listing within the Estimate Guide module, the item number is now shown on the same viewing level as the part name. This new feature allows technicians to start with a part, and then reference the exploded view diagram to identify the correct part name.
Once again summer is coming and driver’s want their air conditioning working, and they’re bringing them in for repair. SureTrack community member BradysHayden had a Dodge Caliber in the shop where the air conditioner wouldn’t come on. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to resolve the issue quickly.
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Mitchell 1 provides TPMS information to Auto Service Professional, an online edition of Auto Service Professional magazine, which fulfills a critical role in the automotive aftermarket by providing technical information to independent repair facilities and new car dealer service departments. We’re sharing this content in our blog, with a link to the Auto Service Professional website where you can read the article in full. Enjoy!
Timing is everything, in life and engine operation. SureTrack community member Jeffytune had a low mileage 2006 Hummer H3 in the shop that they had to rebuild the cylinder head but then was setting a code for timing after reassembly. They posed the question to the community, and with the help of fellow community member CampsallsAuto and others, they were able to resolve the issue quickly.
Older convertible vehicles can be prone to vibrations but when you also have brake pulsing, it may not just be the flexible body causing the issue. SureTrack community member wilhiteauto had an older Audi Cabriolet in the shop that had brake pulsation and a shimmy at highway speeds. The replaced all the brakes but still had the issue. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.
Hybrid vehicles can have more than one battery. and when one of those batteries has an issue, the car may not operate properly. Follow this Real Fix to see how a code P068A was diagnosed and repaired on this Ford Fusion.
A hard starting condition is annoying but might not bring a customer into the shop right away. They shouldn’t put it off since it could have a simple solution with the proper diagnostics. Follow this Real Fix to see how a hard starting Mazda 6i was diagnosed and what component was causing the issue.
The first modern cylinder deactivation system produced was the 1981 Cadillac V8-6-4 and that was a big flop. It’s now a common feature of multiple vehicles and generally trouble free. But when you have a vehicle so equipped and it has intermittent performance you might blame that system. SureTrack community member pdmason1492 had a 2013 RAM 1500 truck with a MDS 5.7L engine with intermittent a misfire problem and thought that maybe the cylinder deactivation system might be involved. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to finally figure out what was wrong with it and repair the problem.