• SureTrack Community Fix: Routine Service Causes Issues

    Mitchell 1 SureTrack Real Fix LogoDoing routine maintenance on your customer’s car and then having a new problem on the test drive can sure ruin your day. SureTrack community member Taddia78 had a BMW X5 in their shop that had multiple misfires after doing maintenance. They posed the question to the community, and with the help of fellow community member 1Quick6 and others, they were able to resolve the issue.

  • SureTrack Community Fix: Stuck Sunroof

    Mitchell 1 SureTrack Real Fix LogoTechnicians always want to complete the repairs of a customer vehicle but sometimes that doesn’t happen for various reasons. SureTrack community member rsm110 had a Ford F250 Super Duty in their shop where the sunroof wouldn’t open. They posed the question to the community, and with the help of fellow community member DAG1365, and others, they were able to find the cause but the customer declined the repair.

  • SureTrack Community Fix: Jerky Passat

    Mitchell 1 SureTrack Real Fix LogoDriveability problems can be caused by many things. And when you have multiple candidates you always want to start with the basics which are usually the most economical repairs. When that doesn’t work, you can come to the Community for help. SureTrack community member alltune had a Volkswagen Passat in their shop that would jerk while lightly accelerating and they repaired several things but still had the issue. They posed the question to the community, and with the help of fellow community members, they were able to resolve the issue.

  • Troubleshoot Before You Troubleshoot?

    Troubleshooting today’s complex systems, especially electrical systems, requires you to do your homework before you even approach the car. If you can get some help and additional tools, then troubleshooting becomes easier. Learn about tools at your disposal in this “Shop Talk Live” video conversation.

  • SureTrack Community Fix: Blowing Hot Air

    Mitchell 1 SureTrack Real Fix LogoContinuing our theme of air conditioning issues, here’s a problem with the A/C cutting off. SureTrack community member meadows1 had a Cadillac Escalade in their shop where the A/C would cut off after driving a while. They posed the question to the community, and with the help of fellow community member Poppyshop and others, they were able to resolve the issue.

  • SureTrack Community Fix: Slow To Get Going

    Mitchell 1 SureTrack Real Fix LogoSometimes you don’t know if you’ve fixed a vehicle immediately afterward since it needs time to relearn. SureTrack community member MICHAEL2PINE17TRANSMISSIONS had a Chevrolet Silverado in their shop that had a problem accelerating. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue.

  • SureTrack Community Fix: Intermittent Blower

    Mitchell 1 SureTrack Real Fix LogoHere’s another mid-summer air conditioning issue. And this time the customer did not tell the shop that they had already replaced some parts. SureTrack community member juniur had a Ford Edge in their shop where the air conditioner blower wouldn’t keep blowing. They posed the question to the community, and with the help of fellow community member jhirz and others, they were able to resolve the issue.

  • SureTrack Community Fix: On the Hunt for a Leak

    Mitchell 1 SureTrack Real Fix LogoRefrigerant leaks can be tricky to track down in modern cars since so many components are hard to get to or see clearly. SureTrack community member Lutters had a Prius in their shop that repeatedly lost its A/C refrigerant. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue.

  • SureTrack Community Fix: Too Hot at Idle

    Mitchell 1 SureTrack Real Fix LogoIt’s the middle of a record hot summer and your customer’s Jeep is overheating in traffic. They had it repaired at another shop and even tried to fix it themselves. Now it’s your problem. SureTrack community member ProAutoValdosta had a Jeep Cherokee in the shop that would overheat but all the obvious causes are resolved. They posed their question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.