• SureTrack Community Fix: Whining in the Pilot

    Mitchell 1 SureTrack Real Fix LogoUsually when you hear a whining noise from the middle of a Honda Pilot it is kids wanting something. SureTrack community member macdonald.motorworks had a 2010 Honda Pilot in the shop that had a whining noise from the middle of the vehicle while driving at certain speeds. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

  • ProDemand Update: Enhanced Wiring Diagrams

    ProDemand Feature UpdateAre you tired of searching through multiple pages to find a single wiring diagram for your selected component? Never again! ProDemand’s legendary wiring diagrams now feature intelligent navigation that takes you directly to the specific diagram for the component you searched for — with traces automatically highlighted! It’s faster and easier than ever to find the exact wiring diagram you need for an efficient and accurate diagnosis.

  • SureTrack Community Fix: Shutter Down

    Mitchell 1 SureTrack Real Fix LogoYou wouldn’t think a cooling system problem would cause a battery warning light to come on, would you? SureTrack community member carmansteve had a 2014 Ford Focus in the shop that had the battery light coming on but no apparent charging system issue. They posed the question to the community, and with the help of fellow community members, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Locking up Kia

    Mitchell 1 SureTrack Real Fix LogoHow many parts can you replace trying to resolve a problem? How about all of them and it still doesn’t work. SureTrack community member bender24 had a 2001 Kia in the shop that had the right front brake locking up and replacing all the brake parts didn’t resolve it. They posed the question to the community, and with the help of fellow community member mistadave and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: That’s a Stretch

    Mitchell 1 SureTrack Real Fix LogoSometimes you get a customer who does not want to spend the money to properly diagnose a problem. SureTrack community member EddRSmith had a 2007 Chevrolet Colorado in the shop that had a code P0017 and they came to SureTrack to look for what the most common cause would be. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

  • Forgot Your Password? No Problem!

    Do you have about a million passwords floating around in your head? If you’ve forgotten your password — or need to reset your password — to access ProDemand or TruckSeries repair information software, it’s quick and easy! Just follow these steps…

  • SureTrack Community Fix: Chattering Pathfinder

    Mitchell 1 SureTrack Real Fix LogoTransmissions are precision machinery that do not like contamination in their fluid. Even a small amount of contamination will cause issues. SureTrack community member Nhaugen had a 2005 Nissan Pathfinder in the shop where the transmission would chatter at highway speeds. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.

  • SureTrack Real Fix: Express Brake Issues

    Mitchell 1 SureTrack Real Fix LogoAnti-lock brake system harnesses and and sensors really take a beating in normal use and are common failure points. Follow this Real Fix to see how ABS codes on this 2006 Chevrolet Chevy Express were diagnosed and repaired.

  • Information Makes the Best Repair

    We just had to share this great story from Ratchet + Wrench Magazine about one of our most valued ProDemand customers: Chuck Hartogh, president and co-founder of C & M Auto Care Inc., in Glenview, Ill.  Hartogh describes the believability threshold all shop owners seek to achieve with their clients. Modern tools allow you to reach that threshold so much faster, he says, “and that builds trust, and in our business, trust is everything.”

  • SureTrack Community Fix: Quit Stalling

    Mitchell 1 SureTrack Real Fix LogoYou replace a transmission and it has issues, so you replace it again and it still has issues, what do you do next? You come to the SureTrack community and ask your fellow techs for help. SureTrack community member eagletireman1 had a 2014 Chrysler Town & Country in their shop that had a stalling problem after replacing the transmission twice. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.