Log In to ProDemand and You May Win a Winter Escape! We’re giving one lucky shop a trip to sunny San Diego If you’re a ProDemand™ subscriber, you’ve probably already heard that we’re giving you a chance to escape to San Diego this winter. From now until October 31, every day that you or your technicians […]
A Happy Ending, Compliments of Product Content Support Our days in Product Content Support (PCS) are super busy and we get used to hearing a lot of similar types of questions and requests. Our main job is to help customers with repair information and estimator content issues. When they have a problem finding information in […]
Meet Your Support Agent: Kelly Nottingham The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing strategies to gain competitive advantage in their market. This month we’ll […]
A Conversation about SureTrack – Listen In! Our own Pat Merg, Mitchell 1’s Sr. Manager of Information, had a chance last week to sit down and talk about SureTrack via a live Google “Hangout” with Pete Meier, Technical Editor of MotorAge Magazine. Among other things, they chatted about challenges facing technicians today in the age […]
SureTrack Community Tips – Want to Help Out a Fellow Technician? If you have ever helped a friend or fellow technician fix a vehicle they were really struggling with, you know how good it feels to help put them on the right track. We all know what it feels like to be saved from that stress and […]
A Conversation about ProDemand – Listen In! Our own Ben Johnson, Mitchell 1’s Director of Product Development, had a chance this morning to sit down and chat about ProDemand via a live Google “Hangout” with Peter Meier, Technical Editor of MotorAge Magazine. Ben shared insights into how ProDemand was designed with technicians in mind, to […]
A Training Oasis in the Blooming Desert Scottsdale, AZ was the perfect locale to launch our first Shop Management Workshop event of 2013. The city provides a balance of modern luxury and old world charm, all wrapped up in some of the prettiest scenery ever to grace a postcard. We welcomed everybody at our usual […]