Search Results for: emails

The Perfect Email Campaign I once had a shop owner describe to me his perfect email campaign. The campaign would look at all the vehicles in his shop management software and send an email to the owners of the ones that were due for their timing-belt replacement service. He followed this with the fair yet […]

Building Your Business through Good Customer Communication Have you heard the saying, “Fix the customer, not the car?” This comment appeared on Mitchell 1’s automotive shop management forum and it brought home the importance of customer service in the automotive industry. Of course it’s important to fix the car, but if the customer is not […]

Meet Your Support Agent: Arika Ramirez The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing strategies to gain competitive advantage in their market. This month we’ll […]

Quick Tip: Reminder about Appointment Reminders Appointment scheduling plays an important role in running a successful automotive shop. It helps you get organized so you can keep things humming along efficiently with a steady flow of cars into your bays. Effective appointment scheduling also helps you project daily parts and staffing needs. A common issue that […]

5 Tips to Get the Most Out of Your SocialCRM Experience As we start the New Year, it’s a good time to share some tips to help our SocialCRM clients make the most of their program to continue to retain and attract customers and build business in 2014  — and beyond. 1. Be Engaged SocialCRM […]

New SocialCRM Features Help Drive Business to Your Shop The latest SocialCRM release in October continued to build on the already full-featured product by adding such items as Affiliate Logos and Scheduled Appointment Reminders taken for appointments in the shop management calendar — all designed to help bring new and returning customers to your shop.  Affiliate Logos – […]

Connect To Customers With a Personalized Customer Maintenance Website We offer a great way for your customers to organize their “digital glovebox” that we call OwnerAutoSite.com. Every SocialCRM customer receives a link in every email that we send including: Welcome to Owenerautosite email; Thank you emails; Service Reminder; and Target Market Promotion emails. The idea of […]

Unlock the Potential of Your Shop Management Software Many training options available for Manager SE The Mitchell 1 Shop Management Software Workshops don’t happen every day; in fact this special training opportunity occurs only three times a year. It takes a fair amount of long-range planning to pull it off as there are so many factors […]

Meet Your Support Agent: Norman Willis The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing strategies to gain competitive advantage in their market. This month we’ll […]

How to Manage Technology Trends — and Your Hat Collection As an aftermarket business owner, you know that wearing multiple hats comes with the territory. On any given day you may wear hats for service advisor, technician, service manager, parts manager, and marketing manager, to name just a few. You probably have your favorite hats […]