Connect To Customers With a Personalized Customer Maintenance Website
Connect To Customers With a Personalized Customer Maintenance Website
We offer a great way for your customers to organize their “digital glovebox” that we call OwnerAutoSite.com. Every SocialCRM customer receives a link in every email that we send including: Welcome to Owenerautosite email; Thank you emails; Service Reminder; and Target Market Promotion emails.
The idea of the creating a personalized website for each of your customers has two major advantages to your business:
1) It ties that customer to your specific shop, by automatically posting the service history labor description from your shop management software. Only services performed at your business are posted automatically (although the vehiciel owner can also manully add services).
2) It allows you to communicate a higher level of service and your business’ unique brand of service to your customers between visits.
Below are some screens showing the features of OwnerAutoSite.com (click the images to enlarge to full size).
Service History – The labor description from the shop management system is used for service history (the price can be turned-off by request).
Next OEM Service Due – Based on the projected mileage, the next service is highlighted.
Appointment Request Screen – Auto-fills with consumer/vehicle information.
Coupons – Up to five different coupons can be included on OwnerAutoSite.com.
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Auto Service News – Consumer-focused auto repair content.
