Forgot Your Password? No Problem!

If you’re like me, you’ve got about a million passwords floating around in your head. It’s impossible to remember them all. If you’ve forgotten your password — or need to reset your password — to access ProDemand or TruckSeries repair information software, it’s quick and easy!

Just follow these steps:

Step 1: Click on the “Forgot password? Click here to reset.” link on the Login page.

ProDemand Password Reset 1

Step 2: Enter your username and click the “Next” button.

ProDemand Password Reset 2

Step 2A (If you don’t know the username): Click the “Forgot username? Click here” link.

ProDemand Password Reset 3

Step 2B: Enter your email address and click the “Next” button.

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Step 3: Answer the security question and click the “Next” button.

ProDemand Password Reset 2b

Step 4: Enter a new password twice and click the “Reset” button.

ProDemand Password Reset 3

Step 5: Click the “Done” button on the success message.

ProDemand Password Reset 5

Step 6: Enter your new password and click the “Login” button.

ProDemand Password Reset 5

Note: If you don’t know your email, click the “Forgot email? Click here” link to get the number to call.

ProDemand Password Reset 6

ProDemand Password Reset 7

 

Note: If you have not already set up security questions, you will get the above message when you click the “Forgot Password? Click here to reset” link on the login page.

ProDemand Password Reset 7

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Also Read: Have You Been Locked Our of ProDemand?

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About the Author

Abagail Lucero

Abagail Lucero is the security and compliance supervisor and a ProDemand trainer for Mitchell 1. She joined the company in 2011 as a member of the SocialCRM shop marketing team and then served as client service supervisor. Abagail holds a Bachelor of Science degree from California University of Pennsylvania.