Why Customers Give Shops Bad Reviews
There are some fundamental business principles essential to retaining customers in the automotive service industry – and most repair shops know exactly what they are.
Tag Archives: socialcrm
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How to Wow Your Customers – Every Time
We wanted to wrap up our Customer Wow series by sharing some of the great ideas submitted as part of the contest that was held earlier in the year. -
Why Customers Leave
Any business can make a sale and take a customer’s money. However, it’s much harder to retain a customer for life. Try some new strategies at the shop to help connect with your customers, and it will leave a lasting positive impression of your business. -
Winner of the ‘Customer Wow’ Contest Treats Customers Like Family
For the past several weeks, we’ve been talking a lot about gratitude in the blog — how showing appreciation to your customers can have a huge impact on their loyalty… and ultimately your bottom line. -
Featured SocialCRM FAQ: Google+ Reviews
The Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. This time we answer: How does SocialCRM help me generate Google+ Reviews? -
Trick or Treat? Tell Us How You “Treat” Your Customers and Win!
We were inspired by Integrity Auto Care’s recent “raving fans” story (see below) to create this blog post and offer a prize as a special “treat” to auto professionals who share their own stories of how they WOW their customers -
Integrity Auto Care Shares the Trick to Treating Their Customers
This is a great example of an auto repair shop going above and beyond to “wow” their customer…and the tremendous impact that a little gesture can have on creating advocate customers and ultimately, the bottom line. -
Here are Answers to Some SocialCRM FAQs
The Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. This time we answer three questions: Do my SureCritic reviews show up on other sites and directories online? How do I share my reviews to my Google+ page or Facebook? Does SocialCRM offer postcards? -
Can’t Think of Anything to Post on Your Shop’s Facebook Page?
If you ever find yourself with a case of writer’s block when it comes to your Facebook page, join the club! Coming up with engaging, original posts on a consistent basis can push anyone to the limits of creativity. Thankfully, we’re not alone. There is plenty of advice “out there” — a quick Internet search can deliver loads of ideas to help us when we hit one of these slumps. -
Identifying and Thanking Your Most Valuable Customers – Part 3
This third and final blog post will build on the first two parts by thanking customers yet another time (Yes, again!) for their willingness to actively promote their positive experience with friends and family on their social networks such as Facebook.