Your SureTrack Feedback is Important to Us!

Your SureTrack Feedback is Important to Us!

As a followup to our blog post on ProDemand Feedback, we thought it might be useful to explain the feedback system in SureTrack and how it differs from ProDemand. At this point, there are slightly different processes for ProDemand and SureTrack feedback and it’s important to understand how they each work so that you can use them effectively to get your issue addressed as quickly and completely as possible.

To provide feedback in SureTrack you click on  the Support button in the main navigation menu – see the screenshot below. Use this form to report issues you may find in the program or to request help with your user account. The form here also provides us with your account information so that we will be able to contact you if needed to address your issue. 

So, what are the differences between SureTrack and ProDemand feedback? For one, most of the feedback we get from ProDemand is about data content and navigation. In SureTrack, most feedback is about account information and search. Just like in ProDemand, we take all SureTrack feedback seriously and genuinely appreciate our community members sharing their thoughts. It really helps us know what areas of the program need improvement.

About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.