You Can't Fix it Without Good Information

You Can’t Fix it Without Good Information

It doesn’t take a mechanical genius to know that as vehicles have continued to grow in complexity, it’s also gotten a lot more complex to diagnose and fix them. Technology has brought so many changes to the business of auto repair, but what has not changed is the need to keep cars moving through the bays. Customers still expect to have their car back the day they drop it off, or at latest by the next day.

In general, service professionals get the information they need to diagnose and repair vehicles from three main sources:

  • Diagnostic trouble codes from the vehicle
  • Online OEM reference data, and
  • Real-world information from peers in the industry

Juggling all of these resources to quickly find the exact information needed can be difficult. To be most efficient, technicians should be able to search for repair information once from a single source, like ProDemand from Mitchell 1.

Ben Johnson, Mitchell 1’s Director of Product Management, and Pete Meier, Technical Editor for MotorAge Magazine, recently discussed some of the challenges of diagnosing the modern vehicle. In this video recording of the conversation, they share their insights on how auto repair information has changed over the years to help techs diagnose and repair these high-tech cars accurately and efficiently.

You can listen in on the conversation here:  Watch the video

  • Learn about ProDemand, Mitchell 1’s complete source for OEM and expert-based repair information
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About the Author

Gary Hixson

Gary Hixson is a Sr. Market Manager at Mitchell 1, and is responsible for product and market management of the Repair Information product line. Most recently he managed the release of ProDemand™, the industry-leading repair, diagnostic and maintenance information system.