• Featured entry
  • Featured entry

What Your Customers Want to Tell You… But Don’t

Join us for a free webinar series and learn firsthand what actual customers think about the auto repair experience

Wouldn’t it be great if your customers told you exactly what they like and don’t like about your shop?

Unfortunately, even your best customers typically stay silent, even when they have constructive criticism that could help your shop improve. No one likes uncomfortable conversations.

This complimentary 3-part online event — “What Your Customers Want to Tell You… But Don’t”  — will give you insights you might never get anywhere else! Recognized industry expert Bob Cooper will lead the sessions, guiding you toward practical ways you can increase customer engagement, business and profits.

Save the Dates:

The 90-minute sessions will be offered:

October 6, 13 & 20, 2020 – 10:00 a.m. Pacific (1:00 p.m. Eastern)

What’s In It For You:

Elite and Mitchell 1 are bringing together auto repair customers and shop owners to give you the inside scoop on how to deliver a repair experience that delights customers and helps you grow your business!

Customer Panel

Sessions 1 and 2 will feature a panel of the ideal vehicle owners who drive a lot, can afford to take good care of their vehicles, and understand the value in dealing with a reputable shop.

Shop Owner & Industry Expert Panel

In session 3, leading shop owners and industry experts will help you develop a step-by-step action plan to apply the knowledge provided by the vehicle owners – to help you increase profits.

Here are just a few topics they’ll be covering:

  • What customers like and don’t like about their auto repair shop’s advertising
  • What customers REALLY look for in reviews (you may be surprised!)
  • And MUCH more – including the opportunity to participate in a Q&A session!

This 3-part event will be unlike any other, and the impact it will have on your business will be nothing short of amazing. As a gift to the industry, this entire event is being brought to you at no charge by Elite and Mitchell 1. Seating is limited, so register today and ensure you don’t miss this incredible opportunity.

To register and learn more, click below or visit mitchell1.com/event