Did you notice your NEW reporting dashboard?

We’re excited to tell you that we recently updated your SocialCRM reporting dashboard to deliver more valuable insights about your marketing efforts and your overall business performance. The enhancements will help you effectively monitor your results and identify opportunities to grow your business. Check out the details below:

New Look!

  • Updated color scheme
  • Enhanced layout, including: reviews at the top of the page and the overall star rating
  • Notifications about new customers
  • New “help” option

New Insights!

Reporting on Customer Visits:

  • Per Customer
  • Per Vehicle
  • Identify Single Visit customers
  • Year-over-year Comparison

Auto Repair Shop Marketing - SocialCRM Dashboard

  • Reporting on Customer Growth:
    • Customer Base
    • New Customers
    • Lost Customers
    • Year-over-year Comparison

Auto Repair Shop Marketing - SocialCRM Dashboard

In addition to these new reports, we will be unveiling some exciting new services soon that will help you attract new customers, improve your online presence and beat out your competition with online ads. The new services will include:

  • New premium websites
  • Phone call tracking and recording
  • Advanced website tracking and reporting
  • Tools to generate Google, Yelp and Facebook reviews
  • Text messaging capabilities
  • Google AdWords setup and management
  • And more…

To learn more about the new reports or the upcoming new services, you can contact your dedicated support agent, and they’ll be happy to help you.

About the Author

Marcus Mackell

Marcus Mackell is the Director of Mitchell 1's SocialCRM shop marketing product line. He joined the company in 2003 and has been in the automotive social media & retention business for over 17 years.