Ever Left a Voice Message?

Ever Left a Voice Message?

Have you ever left a voice message on a customer’s home, work and cell phones and then waited, waited, and waited to hear back from them before you can finish the repair?

I know, I know, this never happens at your shop, but it’s not surprising to know this is a real problem. The time and effort it takes to put the vehicle back together, drop it down off the lift, and begin working on the next vehicle is a true cost. The cost is measured in dollars and time, and time is money, so the tally keeps going up.

What can you do about it? If you haven’t heard of this, I will be amazed: There’s a wonderful new technology out there called text messaging. And it’s the fastest and easiest way to communicate with people.

In our society, it’s becoming acceptable to be in a meeting and look down at your mobile device and multitask! Ok, we can think of situations where you shouldn’t be texting (including while driving), but it has certainly become omnipresent, and not just with younger folks. The reason text messaging works so well is that it’s limited in scope. Unlike email that allows a large body of text (like this blog post), text messaging is short, fast and efficient. If you’re not already texting your customers, you might want to consider communicating with them this way. Check with them first, of course, to be sure they can and want to receive your texts. Once you know they’re onboard, you can be on your way to more effective and efficient communication.

One way to get started is to check out Message Pro, a feature of the ProPack customer communication tools that you can add on to your Mitchell 1 shop management software, Manager SE. We think you’ll be surprised how something so simple can boost your productivity – as well as your customer satisfaction.

About the Author

John Dwulet

John Dwulet is the Senior Product Manager for Mitchell 1’s shop management software systems, including Manager SE and Manager Enterprise. He also serves as a trainer for Mitchell 1’s popular Management Training Workshops, and is an administrator of the shop management discussion forum. He joined Mitchell 1 in 1992 as a tech support agent and has held a variety of positions including quality assurance engineer, system integration analyst and corporate trainer.