Important Update: Quick Links Bar Moved to the Front of 1Search Page The Quick Links bar is now prominently displayed on the 1Search module, directly below the search bar. In addition to relocating the Quick Links bar to the front, center of the page, we’ve also changed to a horizontal orientation and updated the labels […]
Modernizing Our Call Centers for Better Customer Service We’re delighted to be able to serve our customers with a new state-of-the art phone system that has all kinds of cool bells and whistles to enable our client support agents to provide the best service and call experience possible. When buying a new cell phone, you […]
Throwback Thursday: Mitchell 1’s Publishing Days Today we’re throwing it back to the days when Mitchell 1 was primarily a publisher of books. Up until the early 1990s, the renowned Mitchell Manuals were the go-to resource for professional repair information. It didn’t take long for the electronic OnDemand product to overtake the books in popularity, […]
Mitchell 1 Wins Two PTEN Innovation Awards! We were delighted to learn this week that Mitchell 1 has received two Innovation Awards for 2015 from Professional Tool & Equipment News (PTEN)! The prestigious award is presented annually, to recognize tools that PTEN’s panel of independent judges view as the most innovative products introduced in the […]
Many Paths to the Information You Need in ProDemand Technology today offers so many different ways to communicate, from phones and text messages to email and social media. Depending on the situation, you choose different ways to communicate, and you probably prefer some methods over others. At Mitchell1, we know that like communicating, you may […]
SureTrack Featured FAQ: How Do I Know When Someone Has Replied to My Question? SureTrack Featured FAQs provide “bite-sized” portions of information to help you make full use of the many features inside the product, including exclusive SureTrack tools and real-world insights from professional technicians. Whether you’re just getting started or have been using the […]
Turn a Service Recommendation into an Email Reminder Service recommendations play a vital role across all stages of the maintenance and repair cycle. From letting a consumer know about a specific service need, through the actual purchase decision, recommendations are vital to the success of any automotive shop. Shops that use the Mitchell 1 SocialCRM […]
Uncover ‘Hidden’ Vehicle Issues with Top 10 Lists Have you ever thought that there might be more value to a feature than what is obvious? We think our Top 10 lists just happen to be one of those features that provides extra value to uncover “hidden” vehicle issues beyond the obvious popular lookups. Top 10 […]
Latest ProDemand Updates: Improvements to Search Titles and Highlighting As we continue to update our 1Search feature in ProDemand, this time we’ve made improvements to the titles on the search results and improvements to search highlighting. Please read the summary below: New Titles for Search Returns: After entering a term into 1Search, ProDemand navigates to […]
A few weeks ago, as part of our ongoing emergency response training program, we got a glimpse at what would happen if we couldn’t access our building due to a disaster situation. This topic hits very close to home for Mitchell 1, since San Diego County is prone to wild fires. One fire […]