More opportunities to collect Google and Facebook Reviews

Did you know that most studies show that over 90% of consumers read online reviews before making a purchasing decision? More interesting than that, studies have also shown that over 90% of consumers hesitate to make a purchase if the business has NO reviews! It is also important to remember that consumer reviews play a key role in your online presence by helping to boost your business’s website ranking with search engines. This makes it easier for new customers to find you! This means that having an effective way to collect and showcase your consumer’s reviews online is a very important part of gaining new business.

Collecting reviews can be a time-consuming process if you don’t have the right process or service in place to help you. In fact, having a service that automatically solicits Google and Facebook reviews is the best solution, but make sure they’re following the rules to help protect your online reputation while doing this. You don’t want to end up on the Google naughty list.

Guess what, you’re in luck because SocialCRM with LocalSearch can offer you that service. When you enhance the power of your SocialCRM marketing service by adding LocalSearch, you’ll open up more ways to collect Google and Facebook reviews. Here’s how:

1.) SMS Texting Phone Application: Give your customers an opportunity to share their recent experience with the click of a button from their cell phone.

Mitchell 1 Auto Shop Marketing: SocialCRM SMS Texting for Auto Shops

2.) SMS Texting Reporting Dashboard: Use your reporting dashboard to send your customers a text message request to share their recent experience.

Mitchell 1 Auto Shop Marketing: SocialCRM SMS Texting for Auto Shops

3.) *NEW – Thank You Email Option: We’ve enhanced LocalSearch by adding Google and Facebook review options alongside the SureCritic review option when a consumer clicks “Provide Feedback” on the Thank You email. This provides you with more opportunities to collect Google and Facebook reviews.  

 Mitchell 1 Auto Shop Marketing: SocialCRM SMS Texting for Auto Shops

For more information on working with reviews:

Making Reviews Work for Your Auto Repair Shop

6 Ways Reviews Help Your Auto Repair Shop Marketing Plan

So Negative Reviews About My Auto Shop are a Good Thing?

Boost SEO with Reviews & Lead Customers to Your Auto Shop

Avoid this Response to Your Positive SureCritic Reviews

The Art of Responding to Consumer Reviews

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About the Author

Marcus Mackell

Marcus Mackell is a Market Manager for the Mitchell 1 SocialCRM shop marketing product line. He joined Mitchell in 2004 and has been in the automotive social media & retention marketing business for over 14 years.