How to Chat with Mitchell 1

How to Chat with Mitchell 1

Have you ever wished you could have a quick chat with someone at Mitchell 1?

We understand how busy you are in your auto repair shop, and that sometimes it’s just not possible to stop to make a phone call or send an email in the middle of your day. That’s why Mitchell 1 has introduced “Live Chat,” a new way to reach us when you have questions about our products or are having a little trouble finding the information you need in the software.

We offer two Chat options:

1. Sales & Product Information – If you have questions about Mitchell 1 products, you can chat with a Sales Specialist by clicking on the chat link from any page on the Mitchell 1 website at You will find the chat link in the lower right corner.

  • Sales Chat hours are 6:30 a.m. to 4:00 p.m. Monday – Friday (Pacific)

 2. Product Content Support – If you need help finding information for a specific vehicle in any of our repair information solutions (like ProDemand™ for automotive or TruckLabor™ for Class 4-8 trucks), you can chat with a Product Content Specialist by clicking the chat link from the Mitchell 1 Get2Know Training Center.

  • Product Content Support Chat hours are: 5:30 a.m. to 4:30 p.m. Monday – Friday (Pacific)

We hope that having the option to chat with Mitchell1 representatives in real time will provide our customers with the best possible service and customer experience. We’re here to help, so next time you have a question, don’t reach for the phone, just click Chat and connect with a trained, friendly Mitchell 1 specialist to begin your inquiry!

Read other blog posts about Product Content Support:

Tips for Using Product Content Support

Meet Howard Brown, Manager of Product Content Support

A Happy Ending, Compliments of Product Content Support



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About the Author


Altan Alsanjak is a Product Manager responsible for the Mitchell 1 DIY, ECAT, API business operations and managing affiliate partners. He has over 20 years of experience in information technologies, including developing and implementing e-commerce markets.