Get the Most Out of ProDemand with SureTrack Real Fixes & Tips

SureTrack®, the auto repair diagnostic software resource in ProDemand®, brings together a unique combination of intelligence and expertise to help auto repair technicians of any experience level increase accuracy and efficiency, from diagnosis to repair completion. And the best part? It comes free with every ProDemand subscription.

Seamless Integration with ProDemand through 1Search Plus

Look up a code, symptom, or component, and you get SureTrack information seamlessly integrated with OEM information as part of the exclusive ProDemand, 1Search Plus feature. The unique card layout presents the exact information you need, aligned with the way you think about diagnostics and repair.

Real Fixes

Gain insight from other technicians like you by tapping into expert knowledge derived from over 1 billion repair records that cover nearly every year/make/model combination you’re likely to encounter at your shop. From ABS to transmissions and beyond, you have access to shop-proven tips and test procedures for every system.

Real Fixes deliver information in a concise, complaint-cause-correction format, making it quick and easy to find what you need to get started. With the industry’s most extensive database of real-world knowledge, validated by SureTrack’s expert technicians, you can diagnose and repair with greater confidence.

Top Repairs

What is the root cause of the problem? With this exclusive SureTrack feature, you’ll see which repair procedures are most frequently performed to successfully complete the repair on vehicles just like the one in your bay. Quickly determine the most likely fix based on a vehicle-specific model, mileage, codes, components and symptoms.

Causes and Fixes (ProView)

Easily plan a diagnostic strategy and explore repair possibilities by understanding how diagnostic trouble codes (DTCs) and symptoms are linked to common replacement components. With the Causes and Fixes feature, you can choose a code or symptom and see the corresponding components and their relationships. This feature is especially helpful when dealing with multiple codes generated by the vehicle.

Guided Component Tests

SureTrack’s exclusive component tests offer detailed and step-by-step diagnostic procedures to perform, often in conjunction with Snap-on diagnostic equipment. When indicated, known-good waveforms provide a point of reference to verify faulty parts. You get all the information needed to verify whether the component is operating properly or failing, including:

  • Component location – Where on the vehicle the component is located
  • Component operation – What purpose the component serves for the vehicle
  • Connector end views – Graphics showing the connector and identifying the purpose of each pin
  • Best test location – The best component and pin/s to test


Need a second opinion on your diagnosis? Check out the SureTrack Community. The SureTrack Community is a collaborative, online tool available through our ProDemand auto repair information software and allows you to ask and answer diagnostic questions while sharing ideas with other automotive experts. The members of this community are professional technicians, like you, working on the same vehicles and encountering similar issues.

Check out some of the latest postings here: SureTrack Real Fixes Archives – Mitchell 1 ShopConnection.


SureTrack is available to any ProDemand subscriber at no additional cost and is integrated into the 1Search Plus advanced search engine to seamlessly return real-world diagnostic insights along with OEM information with every lookup. In addition, SureTrack is fully integrated into several Snap-on diagnostic tools such as Zeus, Verus, and Verdict (with a current Snap-on software upgrade).

For more information on the SureTrack Community check out the following resources:



About the Author

Abagail Lucero

Abagail Lucero is the Product Marketing Manager for ProDemand. She joined the company in 2011 as a member of the SocialCRM shop marketing team and has served in many roles at Mitchell1, lastly as Security and Compliance Supervisor. Abagail holds a Bachelor of Science degree from California University of Pennsylvania.