Shop Connection Blog

Your Mitchell 1 SocialCRM marketing support agents are gearing up for the 2024 holiday season! They're ready to help you leverage customized postcard mailers for increased customer satisfaction. There’s no time like the present to get a head start and ensure your holiday postcards are finalized and postmarked by Thanksgiving!

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Online customer reviews hold great power in shaping a customer’s perception of your shop... but the question is, are you leveraging those shop reviews to get the most out of them? Unleash the full power of reviews to drive in new customers and enhance loyalty for reputation boost!

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With our SocialCRM shop marketing services, you're paired with a dedicated marketing specialist to assist and support your shop's needs. Discover the ins and outs of what our marketing agents can help you with from this interview with our very own Bailey Aginiga, as she shares insights on effective digital marketing strategies!
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Heavy-duty truck fault code name structures can be particularly confusing when looking up service information for the uninitiated. Experienced truck techs know their way around OBD II codes, but If you are new to these SAE J1587 or J1939 and OE codes, this blog will make it easier for you to look up these codes.

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Don't hold up your bays waiting for customer replies on repair approvals! Mitchell 1 developed a text messaging feature for Manager SE so you can get answers from your customers faster. Boost efficiency and simplify life in the shop with MessageCenter. Here are the key features and functionalities for you to get started today!
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As tempting as it may be, taking this fast and dirty approach to transmission disassembly can, unfortunately, increase the likelihood you could miss the problems that led to the need for a transmission overhaul in the first place. Ensure minimal road downtime with quick yet accurate repair jobs using TruckSeries Repair Information.
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Operators often feel the "waddle" or side-to-side movement that trucks experience at low speeds. But, as the vehicle's speed increases, this swaying sensation then transitions to a more intense roughness or vibration. Here's how to address the commercial truck diagnosis of a rig that starts driving like a duck.
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