• SureTrack Community Fix: Haunted Shifter

    Mitchell 1 SureTrack Real Fix LogoWould it creep you out if you’re driving along and your automatic transmission shifter decides to move to neutral on its own? SureTrack community member kamesautomotive had a Chevy Express van in their shop that did this but they knew it wasn’t haunted but wasn’t sure what the cause was. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Cold Rattle

    Mitchell 1 SureTrack Real Fix LogoSometime we forget that the first place to start your diagnostics is the TSB library. SureTrack community member CESARS AUTO REPAIR had a Honda Accord in their shop that had a cold start rattle, they were headed down the path of changing timing chain components. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to resolve the issue quickly.

  • Mitchell 1’s “Super-Secret” Texting Feature

    Text messaging has become one of the most prevalent forms of communication today. Successful businesses and shops are actively using social media to communicate with their customers every day. Mitchell 1’s SocialCRM auto repair marketing service offers text messaging to help you enhance your marketing efforts and engage with your customers, while Manager SE shop management system also offers MessageCenter, enabling you to reach your customers right away with text messages sent directly from inside your Manager SE shop system. Learn about the “Real Magic” that happens when these two systems are integrated in this blog.

  • Shop Management Workshop set for Orlando

    We’re excited to announce that the first Shop Management Workshop for 2020 will be held in beautiful Orlando, Florida on April 30-May 02 at the lovely Rosen Centre Hotel. We’ve hosted events here before in recent years, and it is always a popular location with our attendees.

  • SureTrack Community Fix: No Pressure

    Mitchell 1 SureTrack Real Fix LogoYou’ve repaired your customer’s vehicle, road tested it with no issues, and park it outside so they can pick it up in the morning. When they do, something isn’t right. SureTrack community member 1Quick6 had a GMC Sierra in their shop that when the customer picked it up the day after the repairs, they found it had no oil pressure. They posed the question to the community, and with the help of fellow community member dmckemie12 and others, they were able to resolve the issue quickly.

  • Hear Today, Gone Tomorrow?

    A truck repair shop is obviously a noisy environment, with the cacophony of air tools operating, engines running, and various other sounds constantly present when servicing and repairing vehicles. Hearing loss can be a big problem for technicians, but there are many preventive measures you can take.

  • SureTrack Community Fix: Just The Right Drive

    Mitchell 1 SureTrack Real Fix LogoYou’ve got a car at your shop that you’ve sold to a customer but you can’t deliver it because it won’t pass state inspection because of an emissions monitor not setting. You’ve tried everything you can think of so you now ask your fellow community techs for help. SureTrack community member kweston had a Chevrolet Impala in their shop that tried everything to get the monitors to set. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.