• Information Makes the Best Repair

    We just had to share this great story from Ratchet + Wrench Magazine about one of our most valued ProDemand customers: Chuck Hartogh, president and co-founder of C & M Auto Care Inc., in Glenview, Ill.  Hartogh describes the believability threshold all shop owners seek to achieve with their clients. Modern tools allow you to reach that threshold so much faster, he says, “and that builds trust, and in our business, trust is everything.”

  • SureTrack Community Fix: Quit Stalling

    Mitchell 1 SureTrack Real Fix LogoYou replace a transmission and it has issues, so you replace it again and it still has issues, what do you do next? You come to the SureTrack community and ask your fellow techs for help. SureTrack community member eagletireman1 had a 2014 Chrysler Town & Country in their shop that had a stalling problem after replacing the transmission twice. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Cool Fuel isn’t Cool

    Mitchell 1 SureTrack Real Fix LogoOne of the biggest problems a diesel-powered vehicle can experience is contamination of the fuel, usually with water. These vehicles usually have a light that will let you know if there is water in the fuel. SureTrack community member noarsons had a 2000 Ford F350 Super Duty in their shop that had the Water in Fuel light on, but it actually had coolant contaminating the fuel. They posed the question to the community, and with the help of fellow community member powerstroketech and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Where’s The Air?

    Mitchell 1 SureTrack Real Fix LogoYou’re trying to get some heat or air from your HVAC system and no matter what blower setting you select, not much air comes out of the vents. You’d think something is plugged up or blocking the vents. SureTrack community member jecarr had a 2002 Dodge van in their shop that would blow air out of the vents. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Shift Your Focus

    Mitchell 1 SureTrack Real Fix LogoNothing ruins your day more than hopping in your car to go somewhere and you just can’t get it in gear. SureTrack community member bighaic had a 2003 Ford Focus that wouldn’t go into gear when running. They posed the question to the community, and with the help of fellow community member powerstroketech and others, they were able to resolve the issue quickly.