We just had to share this great story from Ratchet + Wrench Magazine about one of our most valued ProDemand customers: Chuck Hartogh, president and co-founder of C & M Auto Care Inc., in Glenview, Ill. Hartogh describes the believability threshold all shop owners seek to achieve with their clients. Modern tools allow you to reach that threshold so much faster, he says, “and that builds trust, and in our business, trust is everything.”
You replace a transmission and it has issues, so you replace it again and it still has issues, what do you do next? You come to the SureTrack community and ask your fellow techs for help. SureTrack community member eagletireman1 had a 2014 Chrysler Town & Country in their shop that had a stalling problem after replacing the transmission twice. They posed the question to the community, and with the help of fellow community member trannyman1 and others, they were able to resolve the issue quickly.
Does your shop have enough scan tools? The odds are that your techs will need access to the scan tool to not only check for potential codes but also to continue the diagnosis and any potential reset procedures.
From text messaging to responding to reviews and collecting email addresses from your customers, here are a five simple things you can do to get the most value from SocialCRM auto shop marketing service.
One of the biggest problems a diesel-powered vehicle can experience is contamination of the fuel, usually with water. These vehicles usually have a light that will let you know if there is water in the fuel. SureTrack community member noarsons had a 2000 Ford F350 Super Duty in their shop that had the Water in Fuel light on, but it actually had coolant contaminating the fuel. They posed the question to the community, and with the help of fellow community member powerstroketech and others, they were able to resolve the issue quickly.
Here’s a quick walk-through the search process and tips for using the accordions that link from the 1Search Plus card dashboard.
You’re trying to get some heat or air from your HVAC system and no matter what blower setting you select, not much air comes out of the vents. You’d think something is plugged up or blocking the vents. SureTrack community member jecarr had a 2002 Dodge van in their shop that would blow air out of the vents. They posed the question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.
Meet 1Search™ Plus, the latest enhancement to the TruckSeries truck repair software that will help you work even faster and more accurately in your shop.
Nothing ruins your day more than hopping in your car to go somewhere and you just can’t get it in gear. SureTrack community member bighaic had a 2003 Ford Focus that wouldn’t go into gear when running. They posed the question to the community, and with the help of fellow community member powerstroketech and others, they were able to resolve the issue quickly.
Texting is now the most used form of communication for Americans under the age of 50. Here’s how you can jump on the texting bandwagon at your auto repair shop to improve your customer retention by building better relationships through text messages.
