Shop Connection Blog

It’s safe to say that most shops would admit that working with customers is an everyday challenge – period. Even when things go right, challenging customer personalities and attitudes will still exist. And in the end some customers will leave no matter what. Here are some tips from our Social CRM marketing experts on why your customers will leave and what you can do about it.
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Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in either the TPMS or the reset procedures quick link in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.
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Simply put, call tracking is a way for your shop to receive important information to help you grow and market your business. It’s a valuable part of your overall auto shop marketing strategy. Read the blog post to learn more…
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When all systems are operating properly, today’s newer diesel engines do not produce smoke like older diesel engines used to. The days of “rolling coal” are over, and this is a great thing for our health and the environment, too. Learn about modern day smoke tests from our knowledgeable truck pros in this latest edition of our TruckSeries blog.
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Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in the reset procedures tab in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.

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With so many ways to communicate with your customers—phone calls, paid ads, text messages, email and much more—it might surprise you to know there is another method of communication that can be very effective in helping you engage with your customers.
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Ever try to find the light switch in the middle of the night in an unfamiliar room? Well, walking around in the dark half asleep is much like trying to diagnose a diagnostic trouble code or a drivability issue without a scan tool on today’s trucks. But maintaining that scan tool is just as important as using it. Learn from our own Jake Schell, on how important these scan tools truly can be.
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