Shop Connection Blog

Just because a customer visits your shop more than once doesn’t necessarily mean they’re truly “loyal.” Tough words for any shop owner to hear indeed. Learn how to help keep your customers as loyal as can be with 3 key steps!
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If you are a longtime user of ProDemand, then you’ve surely used the original version of our ProDemand search engine— 1Search Classic. However, we’ve significantly improved the new version, now called 1Search Plus.
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With the wide range of modern truck materials being used today, as these materials continue to develop, your skills for accurate maintenance should also. If you get stuck in the past, forever dominate your destiny, it will. You must unlearn what you have learned about truck service with this masterful guidance.

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We will be discontinuing our support for the following browsers; Internet Explorer (IE) versions 8, 9, and 10, effective June 24, 2024. Not only has Microsoft stopped supporting these browsers, but they may pose a security risk to your system. Please review the steps to ensure your browser is up-to-date.

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Is your auto repair business facing a shortage of skilled technicians? You're not alone. With the labor shortage, it’s essential to learn how to retain technicians for ensuring your shop's success. Continue reading for some tips and tricks to keep your shop running smoothly for years to come.
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A SureTrack community member experienced difficulty with a 2009 Saturn vue Green Line that came to the shop after having the steering column & module replaced. The customer assumed only calibration was needed but some fixes just aren't that simple. Discover what diagnostics steps the technician took, along with guidance from fellow community members, to quickly find the root cause of the inoperative steering assist. See the fix ➤

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Dive into this Quick Tip for ProDemand as we show you how to easily sort through numerous quotes that you've saved from previous repairs. Don't waste time trying to locate an old quote by slowly looking through everything you've got. Improve your efficiency by following this tip to instantly find the one quote you're looking for!
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