Shop Connection Blog

It's difficult to identify a diagnosis when a vehicle rolls into the shop with a check engine light, and the scan tool brings up a variety of codes. With the help of the SureTrack Community, this Audi A6 was quickly corrected and back on the road in no time. The post provides a detailed account of the diagnostic steps taken, including the use of scan tools, lab scopes, and multimeters to identify the problem and find a resolution.
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The SureTrack community proved its strength yet again when a member posted about a 2010 Volvo XC90 in their shop. The vehicle had a check engine light illuminated and was experiencing a loss of power, much to the customer's frustration. Eager to resolve the problem, the technician posted the question to the community, and with the help of fellow knowledgeable members and the use of a multi-meter on a Snap-on scan, they were able to identify the root cause and solve the issue quickly.  
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It’s difficult to diagnose the issue when after various repairs, the same code will not budge. SureTrack community member VT-David had a Toyota Camry in the shop with a transmission issue and code even after a transmission overhaul. The pressure control for the SL2 Solenoid was the first problem. After the Solenoid was replaced and ensuring wiring is not damaged, the same code still appeared. They posed the question to the community, and with the help of fellow community member 1Quick6 and others, they were able to resolve the issue quickly.
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In this blog post, we'll walk you through the step-by-step instructions on how to create a quote using ProDemand's Estimate Guide. This comprehensive tool integrates labor times, OEM parts pricing and parts diagrams onto a single page, providing easy access to all the information you need.  
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Meet Joe Robinson, one of our esteemed veterans of the SocialCRM Support team. Since 2018, Joe has played a pivotal role in helping numerous shop managers enhance their understanding of shop marketing and effectively engage with customers to help grow their business.
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This fix illustrates the power of the SureTrack community to quickly help a fellow tech solve a problem in less than 30 minutes. SureTrack community member Jarrett@firstclassautorepairllc had a Chevrolet Equinox in the shop with a lack of power issue. They posed the question to the community, and with the help of fellow community member Halsauto and others, they were able to resolve the issue quickly.
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In today's fast-paced digital world, where customer reviews hold immense influence, timely responses to customer reviews are critical. Our new Suggested Response feature from SocialCRM provides a convenient and efficient way to address customer feedback, which not only saves time, but also plays a pivotal role in maintaining a positive brand image and driving continued success for busy shop owners.
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