Mitchell 1 announces the user forum for its OnDemand5 Manager/ManagerPlus online community has received 25,000 postings from over 3,600 registered forum users. The Shop Management Users Forum allows participants to ask product functionality questions, comment on other users’ questions and gather to exchange ideas that will increase the effective usage of Manager/ManagerPlus and related Mitchell 1 programs within their shop environment. As featured in AutoCareProNews.

“We continue to be extremely pleased with the response that our Shop Management Users Forum has received,” said Tim McDonnell, national training manager. “Our goal for the user-driven forum was to serve as an informative venue for customers to unlock the potential of Mitchell 1’s shop management system to take advantage of its many capabilities to help them operate their shops more profitably. We’re seeing both new and existing customers taking advantage of the Shop Management User’s Forum at an increasing velocity; word of what we offer is definitely spreading around the marketplace and 25,000 postings is a milestone that we are very proud of.”

With the combined value of the rich forum member contributions complimenting Mitchell 1’s own product expertise, the expanding Quick Answers (frequently asked questions) section and the PerformanceCenter video modules/quizzes, Mitchell 1’s customers have more ways than ever to effectively master more of the many powerful features found within Manager/ManagerPlus programs, whatever their particular learning style might be.

The Shop Management Users Forum offers customer access to product expertise when users need it most, 24 hours a day, seven days a week. In addition to the support of Manager/Manager Plus products, forum members generate insightful discussions about marketing, business concerns and specific vehicle repair issues, exploring new approaches for increasing the productivity and profitability of their repair shop business.

About the Author

Jill Schafer

Jill Schafer is the Marketing Communication Manager at Mitchell 1 and has over 20 years of marketing experience with high-technology organizations, including over 10 years in the automotive information industry.