Mitchell 1 has added Technical Service Bulletins (TSBs) provided by Gates Corporation to its ProDemand™ repair, diagnostic and maintenance information program to help improve the efficiency and accuracy of professional technicians as they diagnose and repair their customers’ vehicles. Gates Corporation is one of the world’s leading manufacturers of industrial and automotive products, systems and components.

“This integration is the first step of a larger strategy Mitchell 1 is executing on,” said Ben Johnson, director of product management for Mitchell 1. “Our customers have told us loud and clear that they want information that helps them repair the cars in their bays, whether from the OE, from industry experience or from aftermarket companies like Gates. Their focus, and ours, is on getting the diagnosis and repair done quickly and accurately.”

One of the benefits of the ProDemand platform is the ability to easily import value-added content like the TSBs that Gates is now providing, and make that content easily accessible to shops. As this capability evolves, users will find the source of Technical Service Bulletins identified so they know the origin of the information.

David Miller, vice president of marketing for Gates adds, “Gates is committed to ensuring our customers have the latest information about the parts they’re replacing, especially when the replacement part will be a Gates product. We’re excited about partnering with Mitchell 1 to make that information available through the ProDemand product and to Mitchell 1’s vast user base of over 150,000 technicians.”   

ProDemand provides repair, diagnostic and maintenance information to help professional technicians complete their jobs faster, easier and smarter. ProDemand presents information from service repair manuals in a consistent, easy-to-understand format, providing all of the descriptions, procedures, specifications and diagrams that technicians need. Returning all of the relevant findings quickly saves time because technicians don’t have to conduct multiple look-ups to find what they need.

About the Author

Jill Schafer

Jill Schafer is the Marketing Communication Manager at Mitchell 1 and has over 20 years of marketing experience with high-technology organizations, including over 10 years in the automotive information industry.