Service Writer Tools

Effective and profitable auto repair service writing can make or break your auto repair business – and Manager™ SE gives you all of the tools you need to get the most out of your customer interactions and service writing.

Customer Snapshot

See your customer’s entire history with your auto repair shop in a single window, including lifetime dollars spent, number of invoices, credit status and more. Your automotive service writer also has immediate access to all of a customer’s vehicles listed by year/make/model as well as license, body color, and much more, with recommendations for each in a fully sortable and searchable program. You’ll know when a customer deserves extra attention and how to prioritize vehicles in your shop.

Vehicle Recommendations

Vehicle recommendations are an integral part of the automotive service writing software and a big profit center for your shop. These recommendations are attached to each vehicle and Manager SE automatically alerts you to mention them to your customer when the vehicle is looked up. Better yet, if you are a SocialCRM customer, these recommendations can automatically be turned into emails and postcards to your customers.

Multi-Point Inspection

Enhance your customer’s experience by automating notifications to them about the most common maintenance and safety items. The addition of ProPack, our integrated customer communication toolbox, will help you keep your customers informed about upcoming service recommendations.


Build accurate, dependable and profitable estimates every time with the confidence of knowing that Mitchell 1’s decades of parts and labor knowledge is behind you. Manager SE is integrated with ProDemand’s estimating tools and maintenance schedules, TSBs, recalls, tracking, and industry-leading labor guides, so you can easily add parts and labor to your estimates and work orders.

Symptom Wizard

The extensive symptom and diagnostic task database in Manager SE enable you to go from symptoms described by your customer to a work order in one click, The automotive service writer tools in the system allow you to add common symptoms and recommended procedures to your work order, giving your techs a head start in diagnosing the problem.


The next generation of the shop scheduler/calendar helps you improve efficiency by maximizing available resources. Quick views by day, week and month, plus the option to quickly schedule same-day appointments give you more control over your operation.

You can create appointments with integrated access to all of Manager SE’s estimating tools while the automotive service writer software saves you time and reduces the chance of error. The user interface also features drag-and-drop capability, making it easy to change appointments and re-assign resources as needed.

Plate to VIN

Enter the license plate number and Manager SE automatically provides and decodes the VIN, quickly delivering vital vehicle information such as year, make, model — and more — to help speed up the estimating process for service writers.

Vehicle History

See the history of each vehicle in your shop. You’ll know what repairs have been done, when they were done, what they cost, and more importantly, what needs to be done to bring the vehicle current with recommendations, maintenance schedules, TSBs, and overdue repairs.


Your auto techs are profit centers – if you can capture what they find when they’re servicing a vehicle. Manager SE makes it easy to add revisions to repair orders, so that you can call a customer to suggest a part replacement and have a revised estimate ready to discuss (up to nine revisions can be stored).

Technician Assignment/Worksheet

In a single printout, give your techs everything they need to move a vehicle through the shop. Labor descriptions and times, parts required, and mileage/last visit, all available in a handy checklist format that comes back to the service advisor to help your quality control. There’s even room for the tech’s notes, so that his or her observations of the vehicle can get entered into Manager SE for future recommendations.