MANAGER SE Shop Management Services OneFlow Inspections

Digital inspection processes are often fragmented and inefficient, requiring technicians and service advisors to manually transfer data and chase customer approvals. With OneFlow Inspections, every step  is connected and streamlined, from capturing technician findings to pricing jobs and securing approvals remotely.

Working in tandem with OneFlow Estimator, the Inspections suite helps your shop communicate more clearly, work more efficiently, and maximize every opportunity. It enables shops to:

• Automatically link inspection results to job estimates and invoices
• Eliminate double entry and reduce manual errors
• Improve communication between technicians, service advisors, and customers
• Maximize revenue by converting more inspections into approved repairs

Service advisors are alerted the moment the inspection is completed, so they can immediately start pricing the identified items  — keeping everyone aligned and on schedule.

• Facilitate instant communication between service advisors and techs

• Start pricing immediately when inspections are complete

• Maintain full visibility into shop operations for better planning

Photos, videos and technician notes can be added to each inspection item, giving customers clear, visual insight into what’s wrong and why it matters. This level of transparency builds trust by ensuring every detail is clearly documented.

• Capture photos and videos to clearly document vehicle issues
• Annotate images with a wide range of tools
• Add technician notes to explain repair needs
• Build trust and reduce disputes with thorough documentation

Shops can create unlimited, customizable inspection templates tailored to different vehicle systems or service types, organizing items into inspection groups with structured checklists and automated condition-based responses (e.g., yellow for concern, red for critical).

Technicians only need to mark problem areas within the checklists; any unchecked items can be set to automatically default to a “Green” status. This optional setting saves time while maintaining accuracy and consistency across every inspection.

• Design and save multiple inspection templates for various services
• Reduce inspection time by focusing only on flagged issues
• Ensure consistent inspections with standardized templates
• Increase technician productivity and reduce errors

Once inspections are complete, branded reports are sent via text or email. Customers can review and approve or decline individual jobs through a secure Online Authorization Portal with just a few taps — eliminating the need for phone calls or in-shop visits.

• Send professional, branded reports instantly via text or email
• Allow customers to review inspection results remotely at their convenience
• Enable secure, item-by-item approval or decline of recommended work
• Streamline approvals and reduce delays in repair authorizations

OneFlow Inspections also saves declined or deferred work for easy follow-up, allowing shops to schedule upcoming services, send timely reminders and keep customers engaged long after the vehicle leaves the bay.

• Automatically save declined or deferred repair items
• Schedule future service appointments directly from Manager SE
• Send reminders to customers for pending or recommended services
• Foster long-term customer relationships and boost retention