Combining the strengths of Mitchell 1, NEXIQ – and now Diesel Laptops
within the Snap-on Family of Brands
When a commercial truck is down, the clock is ticking. Technicians need to find the problem, determine the right repair, and get the vehicle back in service as quickly as possible. But with today’s advanced electronics, emissions systems and increasingly connected vehicle technologies, that job is getting more challenging.
Finding the answer often requires more than a single tool or source of information. Technicians need accurate repair information to understand the vehicle, diagnostic tools to pinpoint the problem, and training and technical support to help work through difficult repairs.
Having access to the right resources at the right time can make the difference between hours of troubleshooting and a faster, more confident repair.
The recent addition of Diesel Laptops to Snap-on’s Repair Systems & Information Group (RS&I) brings more of those resources together. Diesel Laptops joins Mitchell 1 and NEXIQ Technologies within RS&I, with each company providing distinct products and expertise that support technicians throughout the commercial vehicle repair process.
Start With the Right Repair Information
Before you can make the repair, you need the right information.
That’s where TruckSeries from Mitchell 1 comes in. Designed specifically for Class 4-8 trucks, TruckSeries brings OEM-level repair information, diagnostics and labor estimating together in one place, helping technicians spend less time searching and more time repairing vehicles.
Key features include advanced interactive wiring diagrams, DTC-to-diagnostics, one-stop ADAS information, and VMRS coding for labor estimates. TruckSeries also integrates with Mitchell 1’s Manager™ SE Truck Edition business management suite to help shops streamline operations, from estimates through invoices.
“As commercial vehicle technology continues to evolve, shops need access to a broad range of expertise and resources,” said Kristy Coffman, director of Mitchell 1’s Commercial Vehicle Group. “Repair information is an important foundation, but technicians also rely on diagnostic tools that connect directly to the vehicle, along with training and technical support, to work through today’s repair challenges.”
Pinpoint the Problem With the Right Diagnostics
Repair information can help technicians pinpoint the root cause and guide them step by step through the repair. But they also need diagnostic tools that connect directly to the vehicle to see what’s happening in real time.
NEXIQ Technologies, a leader in commercial vehicle diagnostics and communications, provides that direct connection – giving technicians access to vehicle data so they can identify faults and get to the source of the problem faster. NEXIQ products include eTechnician™ PC-based diagnostic software, the Blue-Link™ 2 mobile vehicle interface and advanced vehicle communication technologies with OEM-level diagnostic capabilities.
These tools help technicians retrieve and analyze diagnostic information and determine the right repair faster, helping minimize downtime when every hour matters.
Build the Skills to Tackle Tough Repairs
Sometimes the biggest challenge isn’t finding a fault code or locating the repair procedure. It’s keeping technicians’ skills up to date so they’re ready to tackle the next challenge.
As commercial vehicles become more sophisticated, even experienced technicians can encounter unfamiliar systems and difficult diagnostic problems. That’s where ongoing training and access to experienced technical support can make a difference.
Diesel Laptops helps technicians build the knowledge and skills to tackle those challenges through heavy-duty diagnostic solutions, hands-on and online training, and technical assistance.
“Our focus is to help technicians work through challenging repairs today while building the skills they’ll need for tomorrow,” said Tyler Robertson, CEO at Diesel Laptops. “Today’s technicians are working on increasingly complex vehicles, and they need more than diagnostic tools. They need the training, technical support and trusted repair information to build their expertise, find answers faster and keep commercial vehicles moving.”
Training is available online and at dedicated training centers in Columbia, South Carolina; Chicago; Dallas; and Denver. Technicians can also turn to U.S.-based technical support for help troubleshooting difficult diagnostic and repair issues.
The Right Resource at the Right Time
A difficult repair rarely comes down to just one piece of the puzzle.
TruckSeries from Mitchell 1 provides one-stop access to repair information, trouble code procedures, and labor estimating tools to help keep work moving efficiently through each stage of the repair. NEXIQ provides the diagnostic and vehicle communication technology technicians need to connect directly to the truck and pinpoint the problem. Diesel Laptops adds diagnostic solutions, training and technical support to help technicians build their skills and tackle challenging repairs.
Together within Snap-on’s RS&I Group, these complementary resources give fleet maintenance operations and independent shops access to a broader range of information, tools and expertise.
For technicians, that means more ways to find answers, solve difficult repairs and get trucks back in service faster.
