Shop Connection Blog

The “Meet Your Support Agent” feature provides an inside look at the SocialCRM auto shop marketing service from the support agent’s perspective. Using their expertise within the automotive field to be part of the business team to enhance the performance of their SocialCRM!  This time we had the opportunity to sit down with Chris Rohrer and obtain his advice to shop on how to engage with their customers, obtain new customers and increase retention.
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Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in either the TPMS or the reset procedures quick link in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.
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When it comes to diagnosing and repairing electrical systems these days it can be tricky. At first glance everything appears to look good, so then why doesn’t it work? That’s where Mitchell 1’s TruckSeries truck repair information comes in, as it gives you the advantage you need to quickly diagnose any issue and complete the repair without replacing unnecessary components.
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A lot of what we diagnose these days involves a vehicle having symptoms and a DTC or a Diagnostic Trouble Code. However, occasionally a truck will come into a shop with symptoms and no DTC thus requiring the technician to pop open the hood and figure out what could be wrong. Mitchell 1’s TruckSeries truck repair software complete with 1Search PLUS allows you to search for DTCs, component service information, symptoms and more for the vehicle you are trying to diagnose.
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Diagnostic procedures usually help us to dot our i’s and cross our t’s when we take the time to follow them. Having a diagnostic path to follow is a great help, even though it may appear a bit laborious at times. Here are 5 steps from our own Jake Schell to help you get a more accurate diagnosis.
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Most of us have been on the customer side reading those fateful words for something where we know a problem exists. The frustration increases to monumental proportions when the problem is a blaring fault code indicator light on the instrument panel, yet still no concrete problem can be located. For technicians, the experience is nothing to celebrate either. Let’s face it, we all have better things to do besides taking the truck into the shop or spending time trying to re-create a problem. Let’s take a look at four basic steps that can help to more accurately and efficiently diagnose and resolve fault code issues.
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Hybrids have been on the road for almost 20 years now and have become quite a large segment of all the cars currently on the road. Every shop is going to deal with maintaining hybrid cars at some point, why not join in now? This blog post summarizes some key points that you might find very helpful when it comes to repairing any customer vehicles.
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