Shop Connection Blog

This is an oldy but still a good fix to remember. SureTrack community member MobleMech had a 1993 Chevrolet pickup in the shop where the fuel pump would keep running after turning off the key. They posed the question to the community, and with the help of fellow community members juniur, Ericsautomotive and others, they were able to resolve the issue quickly.
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SocialCRM service takes the burden of managing a marketing program out of the shop owner’s hands and puts it on cruise control. Here are a few expert marketing tips that can help show you how Mitchell 1’s Social CRM auto shop marketing can help take the burden of managing a marketing program out of the shop owner’s hands and put it on cruise control.
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When a symptom arises after something was replaced on a vehicle it causes you to focus on that system. But it could be something totally different. SureTrack community member kgoble had a Ford F450 truck in the shop that developed a surge after a stolen catalytic converter was replaced. They posed the question to the community, and with the help of fellow community member juniur, Ericsautomotive and others, they were able to resolve the issue quickly.
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Shop owners or managers want to track how things are going back at the shop while they are away. They need to view reports from wherever they happen to be. With the new online Shop Reports feature in Manager SE, now they can! Learn all about this new feature from our own Tim McDonnell, Sr. Product Marketing Manager for ManagerSE.
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These days many OEMs use colors in their graphics to describe repair procedures. They provide a simple universal description for procedures to follow when making repairs. Arrows and symbols are also used and provide additional repair or procedural instructions. Let’s take a quick look at some of these graphics from General Motors available in TruckSeries.
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Your customer comes in with what should be a simple misfire issue, but things go down hill once you start digging into it and end up having to replace the engine. That should take care of it, right? SureTrack community member mastertech1978 had a Ford Transit van in the shop that still had a misfire problem even after replacing the engine. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.
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In our high-tech age, it is all too easy to overlook the purely mechanical aspects of a truck that have needed to be maintained ever since some ingenious person mounted a wheel to an axle in order to move a load that was too large to be carried or dragged. With the help of our own Jake Schell, here are a few maintenance tips to help you and your fleet to reduce tire wear.
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