Shop Connection Blog

Communicating with customers has never been easier – or more complex at the same time. But with new technologies, your shop can communicate clearly, more efficiently and well within the legal parameters. Our own Marcus Mackell, product marketing manager for SocialCRM recently spoke with MotorAge and dove into the way’s customer communication tactics have changed, and how communication will look in the future; including some guidelines and best practices for shops to follow and look for.
Read More

Intermittent starting issues can certainly be frustrating and can lead to fear of being stranded. SureTrack community member grizz81 had a RAM 1500 pickup in their shop that would randomly be hard to start or would start cranking then stop. They posed the question to the community, and with the help of fellow community member Jamesbellam and others, they were able to resolve the issue quickly.
Read More

Do you know how most consumers go about finding a new automotive repair shop? The latest SureCritic survey asks consumers about the influence of consumer reviews on that process. What if we told you 90% of consumers rely on consumer reviews when deciding where to service their vehicle – would that matter to your business success? You better believe it! This three-part blog post will explore what your online review reputation may be saying to your potential customers and how to take control of the message.
Read More

Mitchell 1 provides TSB information to Auto Service Professional, an online edition of Auto Service Professional magazine, which fulfills a critical role in the automotive aftermarket by providing technical information to independent auto repair facilities and new car dealer service departments. We’re sharing this content in our blog, with a link to the Auto Service Professional website where you can read the article in full. Enjoy!
Read More

Anti-lock brakes and traction control systems have been standard on vehicles for many years now. These important safety features rely on good signals from various components to work properly. Follow this Real Fix to see how a code C0050 on a Chevrolet Tahoe was diagnosed and the components that caused the problem were determined.
Read More

Next time you have a Challenger in the shop, here’s a tip for performing a relative compression test to help determine if a cylinder has a mechanical issue that is causing a lack of compression.
Read More

Writing simple and accurate estimates in your shop today wasn’t always that easy. Read a little history on how Glenn Mitchell and Mitchell 1 came up with the first estimator guide and eventually developed the current Estimator Guide of today!
Read More