Shop Connection Blog

Reducing customer no-shows should be a primary focus of every automotive aftermarket shop because it essentially robs the shop of effectively managing their schedule each day. Learn how with the help of SocialCRM, Mitchell 1 customers can help reduce those "no-shows" with these marketing expert tips.
Read More

Read More

Electrical systems are very finicky when it comes to connections and grounding. SureTrack community member Ourfamilygarage had a Chevrolet Silverado in their shop that had the airbag light on and no communication with the module. They posed the question to the community, and with the help of fellow community member Dmckemie12 and others, they were able to resolve the issue quickly.
Read More

In real life quite a lot of noise exists inside even the most insulated cabins. Inside a truck on the highway, the wind and road noise may seem loud at first, but we tend to quickly grow accustomed. As time and miles pass, the ear begins to tune out the noise and rumbles to the point they become familiar background ambiance. Imagine being a service technician tasked with finding and fixing those noises? Well with the help of TruckSeries, finding those “noise causes” is easier than ever…and here’s how.  
Read More

Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in the reset procedures tab in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.
Read More

Gas prices are high, so drivers are shopping around for the cheapest price. This may cause issues down the road though if the quality isn't up to snuff. SureTrack community member Jeffytune had a Nissan Versa in their shop that had been towed in for a no start condition but while working on it, it decided it was going to start again. They posed the question to the community, and with the help of fellow community member Macdonald.Motorworks and others, they were able to resolve the issue quickly.
Read More

Communicating with customers has never been easier – or more complex at the same time. But with new technologies, your shop can communicate clearly, more efficiently and well within the legal parameters. Our own Marcus Mackell, product marketing manager for SocialCRM recently spoke with MotorAge and dove into the way’s customer communication tactics have changed, and how communication will look in the future; including some guidelines and best practices for shops to follow and look for.
Read More