Inform Your Customers About Owner Auto Site

by

Have you let your customers know about Owner Auto Site yet? The easiest and quickest way to give your customers valuable information about their vehicle all at their fingertips. Share with them some key features of this valuable tool today!

Service History – Your customers can see service history on all vehicles that they bring to you for service or repairs. The history will show them the work performed on each vehicle, the date of the service, and the invoice dollar amount. They will only see history for vehicles that were serviced at your shop, as a customer loyalty vehicle benefiting your customer retention. They are able to browse all service visits since Day 1 with you!

Service Specials – If you are currently running coupons included in the service reminder emails that we send out on your behalf, customers can also find those promotions in their OAS. They are able to browse current coupons and promotions that you are offering. All information and disclaimers will appear as they do on any coupons added to service reminders.

Automotive News – We offer videos for various repairs and services that your customers can view in order to get an idea of the type of labor involved in the work their vehicle needs. There are over 150 high-quality videos in various categories such as air conditioning, brakes, fuel systems, suspension, and more.

Appointment Requests – By clicking the appointment request tab in OAS, customers can easily connect with you for any needed service or repairs. They can see the next service due on each vehicle based on factory-recommended mileage intervals, and request an appointment right through their OAS profile. They are also able to choose which service/repair needs to be performed and add comments as well.

Want to learn more about SocialCRM?
Request a FREE DEMO!

 

You may also like to read more from the SocialCRM blog:

 

About the Author

Christie Smith

Christie is the Department Lead in SocialCRM, and has been with Mitchell1 since November 2019. Her background is in business development, and she holds product knowledge in foreign and domestic automotive manufacturers, including Ford, Chrysler, Dodge, Hyundai, and more. She has a BSBA from San Diego State University in business management and entrepreneurship. Her passion for marketing in the automotive industry began in 2013 while at Drew Ford in La Mesa, CA.