Shop Connection Blog

Every technician knows that water in the PCM is not a good thing. So you replace it and you still have issues, what do you do? SureTrack community member "juniur" had a Chevrolet Aveo that had water in the PCM and a code P2138. They posed the question to the community, and with the help of fellow community member "DAG1365" and others, they were able to resolve the issue quickly.
Read More

The quote “With great power come great responsibility” has been attributed to everyone from Winston Churchill to Spiderman, and this relationship of power-to-responsibility is certainly true for Texting Marketing Campaigns. The “great power” of text marketing campaigns is made obvious when your customer grants you permission to contact them in the most direct and personal way possible. The “great responsibility” starts with the FCC’s requirement to get prior consent before sending automated promotional texts. The good news is that Mitchell1 is here to help with some tips on text marketing best practices that will have you texting marketing like a super hero.
Read More

All modern vehicles will drain a battery when sitting, but when it happens in a short time, it's time to investigate. SureTrack community member "after6tuning" had a Kia Soul that had a parasitic draw issue and they found some charging issues which they corrected but didn't eliminate the draw. They posed the question to the community, and with the help of fellow community member "todawg" and others, they were able to resolve the issue quickly.
Read More

It’s no surprise that there are many variations when it comes to truck maintenance schedules. The operating conditions for the individual vehicles or the fleet vehicles in general, help to determine what systems need to be serviced and when. In addition, the truck service information source will point out specific components that need to be checked, lubricated, cleaned, or replaced during those services. See how Mitchell 1’s TruckSeries can help you stay on top of those vital maintenances.
Read More

ProDemand’s Estimate Guide has been overhauled to optimize your experience when building an estimate. Using the same category organization that you’re familiar with, ProDemand now brings together labor times, OEM parts pricing and part diagrams viewable in a single page – making it simpler and faster to navigate directly to the auto repair information you need.
Read More

To be a truck technician requires a lot of time and energy, and requires a major investment in your physical and mental being. Yet, as with every major investment everyone looks forward to a great return. To ensure the best chance at a great return, you must start with taking care of your best “tool”. You! Here are some great tips and tricks to help you get the best of you from our own Chris Wenberg.
Read More

The “Meet Your Support Agent” feature provides an inside look at the SocialCRM auto shop marketing service from the support agent’s perspective. Using their expertise within the automotive field to be part of the business team to enhance the performance of their SocialCRM!  This time we had the opportunity to sit down with Chris Rohrer and obtain his advice to shop on how to engage with their customers, obtain new customers and increase retention.
Read More