Shop Connection Blog

Mitchell 1 provides TSB information to Auto Service Professional, an online edition of Auto Service Professional magazine, which fulfills a critical role in the automotive aftermarket by providing technical information to independent repair facilities and new car dealer service departments. We’re sharing this content in our blog, with a link to the Auto Service Professional website where you can read the article in full. Enjoy!
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We're excited to be participating in person at the AAPEX and SEMA shows in Las Vegas Nov. 2-4. Check all our great new product enhancements and other activities!
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Having a new issue pop up right when your custom comes to pick up their car can be frustrating and embarrassing. But sometimes there is no way you would have known. SureTrack community member bmaples had a BMW X3 SUV that they had repaired the blower on and parked it outside for the customer to pick up. But when they did, the key didn't work. They posed the question to the community, and with the help of fellow community member BMWTECH and others, they were able to resolve the issue quickly.
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Do you know how most consumers go about finding a new automotive repair shop? The latest SureCritic survey asks consumers about the influence of consumer reviews on that process. What if we told you 90% of consumers rely on consumer reviews when deciding where to service their vehicle – would that matter to your business success? You better believe it! This three-part blog post will explore what your online review reputation may be saying to your potential customers and how to take control of the message.
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A car that can't be locked is a security issue for the owner. Usually this comes down to a switch or a module problem but not always. SureTrack community member griffsautoservice had a Volkswagen Jetta that couldn't be locked with the keys or the fobs. It was a head scratching problem for them but they finally figured it out. The fix is documented below.
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Unfortunately not every auto repair shop has the benefit of services like SocialCRM auto repair marketing available in-house. But our team has identified five ways marketing can help your shop enhance customer engagement and bring in more business and we’re going to share them with you in this five-part blog series…here is part 5!
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The throttle body on vehicles controls the air provided to the engine for combustion. There several controls related to its function and when one goes bad the vehicle won't run right. Follow this Real Fix to see how code P2101 was diagnosed on this vehicle and how the issue was resolved.
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