Shop Connection Blog

Google reviews have a tremendous impact on the online reputation of every business, including auto repair shops. Its what prospective customers rely on to determine if they want to do business with your shop – and what current customers use to determine if they want to keep coming back. Learn how with the power of SocialCRM and ReScore, you can get those positive reviews going and working for you!
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Sometimes you may not have the special tools to repair a customer's vehicle but one of the most useful special tools you do have available is the SureTrack Community. SureTrack community member Jeffytune had an Audi A4 Allroad in their shop that had a starting issue and also a code related to the timing system. They posed the question to the community, and with the help of fellow community member Kg1 and others, they were able to resolve the issue quickly.
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Keeping the odometer reading as accurate is possible and with the history of the vehicle helps prevent wasted time and headache. Learn how simple it is to enter the mileage for a vehicle and keep it available for quotes and maintenance modules here in this quick read blog.
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We are heading into the true heat of summer and for many that means taking trips to the beach or pool to cool off. But can the same be said about your vehicle? What about its A/C system? Taking steps to prevent downtime during the crucial summer months is imperative. Learn some great tips and how TruckSeries can help you "keep your cool" here in this blog.
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Here's another case of an intermittent condition that is frustrating a technician. Especially when it turns out to be a simple fix. SureTrack community member jaybeerepair had a Chevrolet S10 pickup in their shop that had a stalling condition when warm but they had a hard time tracking down the cause. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.
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Squealing noises in vehicles typically have a couple common causes. Such as belts or pulleys. But what if those aren't the cause? SureTrack community member harristech had a Ford Ranger in their shop that had a squealing noise from the engine at times. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.
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Being able to use these industry standard codes in your quotes to match service operations to parts is a game changer in TruckSeries. Unfortunately, because it requires to be activated in your shop settings, some may not even know it is a feature. Learn how to set up this feature in TruckSeries in this blog.
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