Shop Connection Blog

Meet Joe Robinson, one of our esteemed veterans of the SocialCRM Support team. Since 2018, Joe has played a pivotal role in helping numerous shop managers enhance their understanding of shop marketing and effectively engage with customers to help grow their business.
Read More

This fix illustrates the power of the SureTrack community to quickly help a fellow tech solve a problem in less than 30 minutes. SureTrack community member Jarrett@firstclassautorepairllc had a Chevrolet Equinox in the shop with a lack of power issue. They posed the question to the community, and with the help of fellow community member Halsauto and others, they were able to resolve the issue quickly.
Read More

In today's fast-paced digital world, where customer reviews hold immense influence, timely responses to customer reviews are critical. Our new Suggested Response feature from SocialCRM provides a convenient and efficient way to address customer feedback, which not only saves time, but also plays a pivotal role in maintaining a positive brand image and driving continued success for busy shop owners.
Read More

Discover the incredible story of Glenn Mitchell, the founding father of Mitchell 1, and how his revolutionary idea changed the auto repair industry forever. Learn about the journey of Mitchell Manuals and how they helped keep cars on the road during times of scarcity and war.
Read More

Lack of communication with one or more modules in a vehicle can really slow down the diagnosis. SureTrack community member trannyman1 had a Nissan Rogue in the shop that wouldn't drive and several codes. No communication with the TCM was the first problem. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.
Read More

In a fast-paced and hazardous shop environment, overlooking even the smallest details can have severe consequences. In this blog post, our very own Jack Schell explores three key elements that can help keep you and others safe at the shop.
Read More

Any time a customer works on their own car before bringing it to you, you're not sure what you're going to find. SureTrack community member schoolhouse2021 had a Ford Explorer in their shop where the owner had replaced the brake booster and master cylinder themselves, but the brake lights were now stuck on. A spongy brake pedal led them to look at various causes. They posed the question to the community, and with the help of fellow community member Lanpro1 and others, they were able to resolve the issue quickly.
Read More